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Sutherland

Global BPO providing customer lifecycle management

Credentialing Associate

Data EntryConfirmed live in the last 24 hours
Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

  • Full working knowledge of provider credentialing and current Utilization Review Accreditation Committee standards.
  • A high school diploma or equivalent is required.
  • Five or more years of experience in healthcare operations.
  • Two or more years of experience working in a healthcare setting handling high-level provider-related issues.
  • One or more years of experience calling provider offices.
  • Proficient skills with the Microsoft Office suite, including Word and Excel.
  • Working knowledge of desktop personal computers and provider software.
  • Broad understanding of health insurance programs and Health Insurance Portability and Accountability Act regulations.
  • Experience managing provider databases.
  • Understanding of all service-level agreements in the client's agreement, including day-to-day receipts and aging reports from inventories.

Responsibilities

  • Assist with training and quality assurance of peer staff.
  • Resolve problems and administrative issues.
  • Maintain accurate data for requested monthly Utilization Review Accreditation Committee reports.
  • Create accurate daily inventory reports for the manager.
  • Receive applications, assure completeness, and verify credentials.
  • Maintain accurate initial and re-credentialing files, monitoring at least 20 files per week.
  • Create and maintain provider files within the database.
  • Call provider offices and United States licensing boards for missing information.
  • Confirm the accuracy of presented data.
  • Lead staff in the absence of the manager.

Desired Qualifications

  • A bachelor's degree is preferred.
  • Three or more years of experience credentialing or re-credentialing providers is preferred.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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