Three to five years of experience in healthcare administration, clinic management, or a supervisory role; medical office or sleep/respiratory setting experience is an asset.
Experience managing and developing a team.
Proficiency with electronic medical record systems, scheduling software, and Microsoft Office.
Ability to organize and solve problems in a fast-paced environment.
Ability to liaise confidently with physicians, staff, and patients.
Responsibilities
Oversee daily clinic operations, including reception, doctors' schedules, and sleep study bookings, to ensure smooth patient flow and a high-quality patient experience.
Interact directly with patients and physicians to address questions and foster a positive experience.
Handle escalated patient concerns professionally and with care.
Analyze patient feedback surveys to identify areas for improvement.
Recruit, onboard and offboard, train, schedule, and manage clinic staff.
Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience.
Ensure adequate administrative staffing to support excellent patient care.
Step into the Administrator role as needed during staff absences.
Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy and confidentiality requirements under PHIPA.
Track productivity, timeliness, and quality metrics, and adhere to internal administrative and process standards.
Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team.
Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner.
Manage the clinic's electronic medical record system, ensuring accurate patient records and efficient workflows.
Complete and submit operational reports in a timely manner.
Develop, roll out, and continuously improve administrative processes and policies.
Support budgeting, inventory management, and ordering of supplies.
Coordinate maintenance and repairs for clinic equipment and facilities.
Build and maintain relationships with referring physicians and community partners.
Contribute to local marketing and outreach efforts to support clinic growth.
Desired Qualifications
Experience in a medical office or sleep/respiratory setting.
Clinic Manager – Etobicoke, Ontario
MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Etobicoke, Ontarioclinic – someone who can balance strong leadership with a genuine commitment to patient care. Why Join MedSleep?
Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
A commitment to education: ongoing personal and professional development is built into how we grow our people
A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
Company Match RRSP Program
Paid Time Off
What You’ll Do Operations & Patient Experience
Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
Interact directly with patients and physicians to address questions and foster a positive experience for both
Handle escalated patient concerns with professionalism and care
Analyze patient feedback surveys to identify areas for improvement
Team Leadership & Staffing
Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
Ensure adequate admin staffing to support delivery of excellent patient care
Step into the Administrator role as needed during staff absences
Quality, Compliance & Billing
Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team
Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner
Systems, Reporting & Process Improvement
Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
Complete and submit operational reports in a timely manner
Develop, roll out, and continuously improve administrative processes and policies
Budget, Supplies & Relationships
Support budgeting, inventory management, and ordering of supplies
Coordinate maintenance and repairs for clinic equipment and facilities
Build and maintain strong relationships with referring physicians and community partners
Contribute to local marketing and outreach efforts to support clinic growth
Skills & Qualifications:
3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
Proven leadership skills with experience managing and developing a team
Strong organizational and problem-solving abilities in a fast-paced environment
Proficiency with EMR systems, scheduling software, and Microsoft Office
Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients
Job Details:
Location: Etobicoke, Ontario
Job Type: Full-Time, Permanent
Schedule: M-F, 40 hours/week
Salary: $62,000 - $72,000 per annum
MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you. Vacancy Disclosure: this posting represents an additional position within our organization. AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.