Full-Time
Implementation Manager
Posted on 6/28/2024
VideaHealth
51-200 employees
AI solutions for dental diagnostic accuracy
Senior
Remote in USA
- 5+ year’s experience managing enterprise customers working closely with IT
- Start-up experience and understanding the unique experience and expectations it entails
- Previous implementation experience of SaaS healthcare software is required for this role. B2B SAAS delivery experience preferred.
- Adept at managing multiple stakeholders internally and externally with differing seniority
- Highly organized, detail oriented, able to multitask, and easily adapts and responds to change
- Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various audiences
- Comfortable conducting client facing meetings and presenting virtually or in-person
- Demonstrated ability to work successfully on cross-functional teams and solve problems quickly and creatively in a highly collaborative environment
- Experience managing a range of priorities and multiple projects, focusing on what is critical
- Comfortable with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving customer journey
- For this role, a preference is for individuals with a Dental, DSO, healthcare industry or digital healthcare background including dental practice management system and dental imaging software experience
- Demonstrated experience in troubleshooting technical issues
- Experience with analysis of large and complex application logs
- Familiarity with Powershell scripting
- Working knowledge of SQL
- Understanding of APIs, network protocols, and SSO methodologies
- Facilitate technical discovery for prospects and clients to ensure VideaAI is deployable and identify the best customer configuration
- Liaise with Sales and Customer Success to provide superior service to customers
- Create project plans and technical documentation for each client’s installation
- Provide customers with VideaAI implementation support, technical application support, and configuration validation
- Provide customers and sales team technical support and training for product installation, operation, and troubleshooting via Zoom, phone, e-mail and on-site to sales team, distributors, and customers
- Ensure that feedback of service issues reaches the appropriate personnel for effective problem resolution
- Maintain technical familiarity with all VideaHealth products by partnering with Product and Engineering for technical release notes and go to market planning
- Write and modify customer procedures for product technical support as requested
- Provide tier 1 support to customer inquiries, issues or questions
- Liaise with Engineering and Product to ensure all reported client bugs or installation related issues are resolved
- Stay up to date with new dental technology, including dental patient management software and imaging software solutions
VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by improving diagnostic processes, ultimately enhancing patient outcomes and building trust between patients and dental providers.
Company Stage
Series A
Total Funding
$27.5M
Headquarters
Boston, Massachusetts
Founded
2018
6 month growth
↑ 6%1 year growth
↓ -1%2 year growth
↑ 13%
Simplify's Take
What believers are saying
- Securing $20 million in Series A funding indicates strong investor confidence and provides resources for further innovation and expansion.
- The FDA clearance for their pediatric algorithm opens up new market opportunities and enhances their competitive advantage.
- Partnerships with leading DSOs like Heartland Dental can lead to widespread adoption and increased revenue.
What critics are saying
- The niche focus on dental AI may limit market size compared to broader healthcare AI applications.
- Reliance on partnerships with DSOs means that any disruption in these relationships could significantly impact revenue.
What makes VideaHealth unique
- VideaHealth is the only company with an FDA-cleared dental AI pediatric algorithm, setting it apart in the dental AI market.
- Their focus on improving diagnostic accuracy and transparency specifically for dental care provides a specialized edge over general healthcare AI solutions.
- Partnerships with major DSOs like Heartland Dental enhance their credibility and market reach.
Benefits
Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us
A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team you'll ever join.
Competitive pay and equity.
Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
Technical challenges on the leading edge of innovation where software and machine learning