Standard Bank Group

Runs banking and financial services across Africa

Liaison Officer

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeGaborone, BotswanaNo salary listedIn-person

About the Job

Requirements

A first degree in Business Commerce is required.
One to two years of corrective actions operations experience is required.
Broad knowledge and practical work experience within a payments processing area are required.
Knowledge and practical experience using computers and relevant programs and systems to capture and upload data are preferred.
Previous banking knowledge is preferred.
Previous experience from a graduate program or learnership is preferred.
The role calls for the listed behavioral competencies: adopting practical approaches, challenging ideas, checking things, developing expertise, establishing rapport, following procedures, generating ideas, interacting with people, meeting timescales, producing output, taking action, and upholding standards.
The role calls for technical competencies in client servicing, data analysis, international market knowledge, IT systems, local market knowledge, query resolution, and risk reporting.

Responsibilities

Provide end-to-end support for cross-border payment requests and queries.
Review, validate, and process payment instructions accurately.
Investigate payment issues and resolve payment exceptions effectively.
Engage stakeholders in a timely manner within agreed service level agreements.

Desired Qualifications

Knowledge and practical experience using computers and relevant programs and systems to capture and upload data.
Previous banking knowledge.
Previous experience from a graduate program or learnership.

Job Description

To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Corrective Actions
Operations
1-2 years
Broad knowledge and practical work experience within a payments processing area

1-2 years
Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data is preferable

1-2 years
Previous banking knowledge is preferable. Previous experience from a graduate programme or learnership

Behavioural Competencies:

Adopting Practical Approaches
Challenging Ideas
Checking Things
Developing Expertise
Establishing Rapport
Following Procedures
Generating Ideas
Interacting with People
Meeting Timescales
Producing Output
Taking Action
Upholding Standards

Technical Competencies:

Client Servicing
Data Analysis
International Market Knowledge
IT Systems
Local Market Knowledge
Query Resolution
Risk Reporting

Additional Information

About the Company

Standard Bank Group

Runs banking and financial services across Africa

Standard Bank Group operates banking, insurance and investment businesses focused on Africa, serving individuals, families, businesses and institutional clients. Its services cover everyday accounts and payments, savings and lending, business finance, corporate transactions and investment banking. The group also manages insurance, asset management and wealth offerings that support clients through different financial needs and stages of life. Local banking operations connect with international centres and offshore hubs to support cross-border activity, trade and access to financial markets. Founded in 1862, the group is headquartered in Johannesburg, Gauteng, South Africa.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Johannesburg, South Africa
Founded: 1862

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