Reception Manager

Job Description

As our next Reception Manager, you will:

• Be passionate about delivering exceptional guest experiences and outstanding service.
• Bring strong knowledge and experience of Front Office operations.
• Take a hands-on, organised and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results-driven and understand what’s needed to achieve hotel goals.
• Coordinate, train, supervise, and inspire the Front Office team to deliver exceptional guest experiences and service quality.
• Work closely with and support the Front Office Manager in driving operational excellence, guest satisfaction, and team performance.
• Lead by example, fostering a positive, guest-focused culture and maintaining the highest standards of hospitality.

Qualifications

Your key missions:

• Work closely with the Front Office Manager to oversee the day-to-day operation of the Front Office department, ensuring a seamless and efficient guest experience.
• Collaborate closely with the Front Office Manager to deliver departmental objectives, enhance guest satisfaction, and maintain the highest service standards.
• Lead, motivate, and develop the Front Office team, ensuring brand standards, policies, and procedures are consistently followed.
• Act as a key point of contact for guests, handling enquiries, feedback, and complaints with professionalism, empathy, and a solutions-focused approach.
• Partner with the Front Office Manager to monitor guest feedback, identify opportunities for improvement, and implement initiatives that enhance the overall guest journey.
• Collaborate with all hotel departments to ensure smooth operations and an exceptional guest experience from arrival to departure.
• Play a key role in operational planning, team performance, bookings, VIP guest experiences, and the successful delivery of departmental projects alongside the Front Office Manager.
• Lead by example, fostering a positive, guest-focused culture and ensuring the highest levels of hospitality and guest satisfaction.

Who are we looking for?

• Previous experience in a similar Reception leadership role is preferred.
• Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
• Friendly, approachable, with excellent customer service skills.
• Highly organised with strong attention to detail.
• A positive, team-oriented leader.
• Able to work effectively under pressure.
• Flexible with working hours, including shifts, weekends, and bank holidays.
•  Must have the right to work in the UK.

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Reception Manager, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.