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Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Director/Embalmer

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeWhite Lake Twp, MI, USANo salary listedIn-person

About the Job

Requirements

  • Graduated from an accredited school or college of mortuary science.
  • Hold a current Funeral Director and Embalmer dual license in the practicing state.
  • Hold a valid state driver's license and have an acceptable driving record to operate company-owned vehicles.
  • Have cognitive ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
  • Be process- and results-oriented and able to keep projects moving by removing obstacles and exploring alternatives.
  • Build professional and trusting business relationships.
  • Have professional written and verbal communication skills.
  • Have public speaking skills and the ability to influence and gain consensus.
  • Be proficient using databases in automated processes.
  • Be proficient in Microsoft Office.
  • Be available flexibly for services outside normal business hours, including nights and weekends.

Responsibilities

  • Receive or initiate calls to the deceased's next of kin; obtain or confirm deceased and family contact information, discuss needs including languages, schedule arrangement appointments, and email confirmations.
  • Perform removals or transfers when needed, care respectfully for the deceased, and update removal status in proprietary software.
  • Greet next of kin, escort them to meeting space, facilitate arrangement conferences, assess needs, summarize desired outcomes, discuss available life insurance and benefits such as veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
  • Transition arrangement conferences to a Funeral Services Counselor or Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those responsibilities in their absence when needed.
  • Review and authorize merchandise and service contract revisions.
  • Confirm authorization to proceed with service arrangements and preside as master of ceremonies at visitations, funerals, and graveside services in accordance with company standards.
  • Attend graveside services included in the purchase agreement and be present when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed from the deceased before burial as arranged.
  • Inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff; inspect services against contractual arrangements and family expectations and initiate corrective action as appropriate.
  • Provide instruction or guidance to service team members when needed.
  • Interact with families to fulfill death care requests and obtain leads for pre-need services.
  • Plan events, including resource planning and ordering music, flowers, or catering; produce memorial products such as scanned photos, memorabilia or stationery, electronic presentations, obituaries, and online memorials.
  • Prepare event rooms before events by setting up chairs, tables, flowers, guest books, and décor; clean and store items afterward, identify property needing repair, and deliver family memorabilia when needed.
  • Perform attendant duties when needed, such as parking lot attendant, driver, usher, pallbearer, or courier.
  • Attend community or charity events when needed to represent and promote the location or market.
  • Verify identification and embalming authorization; clean and embalm bodies in accordance with company processes and hazardous-waste procedures, using embalming equipment and fluids to replace bodily fluids and waste.
  • Perform restorations, hair styling, cosmetic application, dressing, and other preparation of human remains.
  • Verify the casket and lining against the contract, dress the casket, lay the deceased, and update status in proprietary software.
  • Maintain the preparation room, clean soiled equipment, dispose of hazardous waste properly, promote a safe work environment, and inventory and reorder supplies.
  • Comply with local, state, and federal regulations and company policies and procedures; seek guidance when needed, discuss assignments and priorities, notify the manager when workload is light, and volunteer for additional work.
  • Adjust effectively to new work structures, processes, requirements, or cultures and complete additional responsibilities as assigned.

Desired Qualifications

  • Industry experience is preferred.

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1962

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