Position summary:
People Business Partners (PBPs) are responsible for aligning business objectives with people solutions in the organizations they support. A PBP acts as a trusted and strategic advisor, coach, and change agent to senior leadership, providing data driven insights and expertise on people-related matters, to inform and support a tightly aligned business and talent management strategy.
As the Director People Business Partner - Commercial, you will partner with the CRO and their Leadership team providing strategic input, insight, and advice while always ensuring they align with the company’s business objectives. The position reports to the Senior Director, People Business Partner, and works with the Commercial Leadership Team on people-related issues: talent management, employee relations, coaching/development, compensation, conflict management, organizational development, and training. Our Commercial Sojernistas are based in the US, LATAM, EMEA and APAC.
In addition, this role will partner with the International Workplace Experience team based in London and Dublin, helping drive our workplace philosophy across our offices and remote employees spanning across 12 countries.
What you will do:
- Partner with Commercial Leadership, and consults with managers at all levels in areas of talent management strategy, including management training and coaching, team member engagement programs, organizational development, and employee relations.
- Quickly identifies business needs; develops and presents solutions to senior leaders to help drive results in the organization.
- Collaborates with People Programs leader and PBP team to refine and drive People programs (e.g. Engagement surveys) and processes from start to finish that align with Sojern goals and values.
- Uses data to identify trends and develops and influences solutions to drive results, which may reach beyond the immediate client group.
- Maintains deep expertise of their client groups’ business, operating model, objectives, and industry trends.
- Provides guidance and input on business unit restructures, workforce planning and succession planning to support the business strategy.
- Partners closely with Commercial Leaders, FP&A and Talent Acquisition on headcount planning and compensation.
- Executes on company-wide Talent management programs within their client group, including Bi-Annual Calibrations, Talent Assessment and Compensation Reviews. Partner and coach managers through challenging conversations including performance plans and terminations.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Create policies and guidelines when necessary.
- Liaison and partner to the People Operations team, consulting on employee requests, immigration, internal transfers, etc.
What you bring to the table:
- Relevant, progressive People Business Partner experience supporting front line, mid-level and executive leaders.
- Expert-level experience in a variety of HR competency areas such as organizational design and development, leadership development, change management, performance management, and employee relations.
- Strong attention to detail and ability to work well with fluid information.
- Proficiency in using HR systems as well as Google Workspace.
- Effective and concise verbal and written communication skills; ability to collaborate cross-functionally.
- Obsessed with results that matter; able to create and deliver full-cycle projects (start to finish) and results in a timely manner.
- Team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.
- Ability to solve complex problems; resourceful and takes initiative to seek internal and external resources when problem-solving.
- Very strong EQ, with fine-tuned instincts and problem-solving skills. Demonstrates sound, consistent, trusted judgment.
- Experience working with Global Talent (Americas, EMEA, APAC); remote experience preferred.
- Comfortable with high volume and very fast-paced workload; not afraid to “roll up your sleeves” to complete more tactical work. Able to switch between strategic and tactical work daily.
- Bachelor’s degree preferred; Master’s degree and/or HR Certification strongly preferred.
- 15+ years of total relevant work experience
- 5+ years in a PBP or similar role
What we have for you:
We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:
- Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
- Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
- Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
- Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
- Growth: Learning & development stipend, mentorship program, career development programs, leadership training
- Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)
Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.
About Sojern:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.
Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.
As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews! #LI-LC1 #LI-Remote
Disclosure - Pre-Employment Requirements:
All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.
Our Commitment to Diversity Equity and Inclusion:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.
We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.
Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern’s S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.
- SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
- SoProud: Celebrating Sojern’s LGBTQIA+ community while creating an inclusive and safe space for community members
- SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
- SoConnected: Creating space, connection and resources for Sojern’s young and rising professionals
- Parents & Caregivers: Helping families thrive with our community of parents and caregivers
- Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact
We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.
Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.
