Retail – Business and Customer Banking Intern

Job Description

Purpose of the role

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities

• Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
• Collaboration with cross-functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
• Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
• Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
• Training and mentoring of junior colleagues.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Explore the world of Barclays as a Summer Intern 

Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You’ll receive full support, take on meaningful responsibilities, and build lasting connections—all while discovering what makes our culture unique. 

If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. 

Why the Retail, Business and Customer Banking Internship programme? 

Retail, Business and Customer Banking at Barclays delivers tailored financial experiences across savings, investments, mortgages, credit cards, insurance, and digital banking. We support customers through key life moments with Specialist Customer Care—offering expert help with fraud, bereavement, and complex financial needs. 

We also empower over a million small and medium businesses through Business Banking, providing more than just funding—offering tools, guidance, and lasting partnerships. 

Our focus is on deeply understanding customer needs to design seamless, connected journeys. With teams spanning customer care, product development, and technology, we’re shaping the future of banking by delivering outstanding service, innovative solutions, and meaningful financial support. 

At Barclays, you’ll be empowered to grow, connect, and make an impact. Our supportive culture helps you build strong relationships with peers and leaders while gaining real-world experience. You’ll take part in tailored training, connect with mentors, expand your network, receive valuable feedback, and give back through volunteering. Make your mark—and this could be the start of an exceptional career. 

To be considered for this opportunity, you must be in your penultimate year of university. You must be graduating in 2028. 

You'll also bring enthusiasm, drive, and a sharp eye for spotting opportunities and solving problems—an ambitious, solutions-focused mindset that puts clients first. 

The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship. 

Barclays will accept applications from candidates who require visa sponsorship to work in the UK and will provide a skilled worker visa for successful applicants if they meet the Home Office’s eligibility criteria for a skilled worker visa. 

Successful applicants who are not eligible to receive a skilled worker visa, and who we are therefore unable to secure a skilled worker visa for, will be required to have their own legal right to work in the UK on a full-time basis from June 2027 to August 2027. 

Working In Manchester 

Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events. Just a short walk from major transport links and surrounded by top-tier amenities, it offers a modern, professional environment designed for impact and growth. Manchester is a place to grow your career and make a difference. 

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. 

The closing date for applications is 27 November 2026. Please note that this vacancy may close ahead of the advertised date due to application volumes, and we therefore recommend submitting your application as early as possible.