Full-Time

Senior Tools Support Specialist

Confirmed live in the last 24 hours

Airbnb

Airbnb

10,001+ employees

Online marketplace for lodging and experiences

Government & Public Sector
Real Estate

Compensation Overview

$136k - $163kAnnually

+ Bonus + Equity + Benefits

Senior, Expert

Company Historically Provides H1B Sponsorship

United States

Occasional work at an Airbnb office or attendance at offsites may be required.

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Agile
Data Analysis
Requirements
  • Understanding probability, statistics, and algorithms used in machine learning frameworks (nice to have knowledge of data modeling, and software architecture best practices)
  • Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)
  • 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies
  • Experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks
  • A strong team player with high Initiative and demonstrated project management skills
  • Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
  • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
  • Proven organizational and leadership skills to motivate and influence others positively to drive for results
  • Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
  • Be able to manage multiple task simultaneously with minimal direction
  • Proactive and autonomous
  • Excellent verbal and written communication skills
Responsibilities
  • Lead business requirements from Ops and communicate requirements to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams’ roadmap
  • Collaborate with Product Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation
  • Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost
  • Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape
  • Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization
  • Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
  • Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
  • Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement
  • Be a champion of data-driven decision making approach and culture to drive continuous performance improvement
  • Responsible for growth, coaching and mentorship of the Technical Specialist team

Airbnb operates an online marketplace that connects travelers with hosts offering lodging and unique tourism experiences. The platform allows hosts to list their properties, which can range from single rooms to entire homes, enabling guests to book accommodations that provide a more authentic local experience. Airbnb earns revenue through a commission system, taking a percentage from each booking made on its platform. With a presence in nearly every country, Airbnb has facilitated over 1.5 billion guest arrivals through a network of more than 5 million hosts. In addition to lodging, Airbnb also offers various local experiences organized by hosts, enriching the travel experience for guests.

Company Stage

IPO

Total Funding

$3.7B

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

17%

1 year growth

40%

2 year growth

77%
Simplify Jobs

Simplify's Take

What believers are saying

  • Airbnb's AI-driven personalization enhances customer experience and engagement.
  • Partnerships with local organizations boost Airbnb's brand image and community ties.
  • Expansion into new experiences and co-host marketplaces diversifies Airbnb's service offerings.

What critics are saying

  • Regulatory challenges in markets like Spain could impact Airbnb's operations.
  • Cybercriminal activities using Airbnb rentals expose potential security vulnerabilities.
  • Privacy concerns may arise from Airbnb's data collection and AI initiatives.

What makes Airbnb unique

  • Airbnb offers unique stays and experiences, setting it apart from traditional hotels.
  • The platform's global reach allows it to serve a diverse, international clientele.
  • Airbnb's commission-based model incentivizes hosts to list a wide variety of properties.

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Benefits

Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit