Full-Time

Senior Tools Support Specialist

Updated on 12/3/2024

Airbnb

Airbnb

10,001+ employees

Online marketplace for lodging and experiences

Real Estate
Consumer Goods

Compensation Overview

$136k - $163kAnnually

+ Bonus + Equity + Benefits + Employee Travel Credits

Senior

Company Historically Provides H1B Sponsorship

United States

Hybrid role with occasional in-office work; must reside in a state where Airbnb, Inc. has a registered entity.

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Agile
Data Analysis
Requirements
  • Understanding probability, statistics, and algorithms used in machine learning frameworks (nice to have knowledge of data modeling, and software architecture best practices)
  • Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)
  • 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies
  • Experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks
  • A strong team player with high Initiative and demonstrated project management skills
  • Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
  • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
  • Proven organizational and leadership skills to motivate and influence others positively to drive for results
  • Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
  • Be able to manage multiple task simultaneously with minimal direction
  • Proactive and autonomous
  • Excellent verbal and written communication skills
Responsibilities
  • Lead business requirements from Ops and communicate requirements to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams’ roadmap
  • Collaborate with Product Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation
  • Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost
  • Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape
  • Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization
  • Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
  • Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
  • Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement
  • Be a champion of data-driven decision making approach and culture to drive continuous performance improvement
  • Responsible for growth, coaching and mentorship of the Technical Specialist team

Airbnb operates an online marketplace that connects travelers with hosts offering lodging and unique tourism experiences. The platform allows hosts to list their properties, which can range from single rooms to entire homes, enabling guests to book accommodations that provide a more authentic local experience. Airbnb earns revenue through a commission system, taking a percentage from each booking made on its platform. With a presence in nearly every country, Airbnb has facilitated over 1.5 billion guest arrivals through its network of more than 5 million hosts. Additionally, the platform offers various local experiences organized by hosts, allowing guests to engage in activities that enhance their travel adventures.

Company Stage

IPO

Total Funding

$3.7B

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

17%

1 year growth

40%

2 year growth

77%
Simplify Jobs

Simplify's Take

What believers are saying

  • Airbnb's continuous innovation and strategic partnerships, such as with Allegion, enhance its platform's security and user experience.
  • The company's high-profile involvement in events like the Paris Olympics and AI Innovation Awards boosts its brand visibility and market influence.
  • Significant investments, like the $515,000 from Revolve Wealth Partners LLC, indicate strong investor confidence and financial stability.

What critics are saying

  • Regulatory challenges, such as Barcelona's ban on short-term rentals, could significantly impact Airbnb's market presence in key cities.
  • High turnover in executive roles, as seen with former executives joining Skipify, may lead to strategic misalignments and operational disruptions.

What makes Airbnb unique

  • Airbnb's unique and diverse property listings, such as the 'Most Unique BNB in Louisiana,' set it apart from traditional hotel accommodations.
  • The company's strategic partnerships, like the smart lock integration with Allegion, enhance the user experience and security, distinguishing it from other short-term rental platforms.
  • Airbnb's involvement in high-profile events like the Paris Olympics and AI Innovation Awards highlights its commitment to innovation and market presence.

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Benefits

Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit