Governance & Compliance Coordinator - Loss Prevention

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Governance & Compliance Coordinator will support Loss Prevention operations through the coordination, analysis, and execution of compliance-related processes. This role is responsible for managing sensitive requests, supporting revenue recovery efforts, and ensuring accurate and timely handling of legal, operational, and regulatory activities.

What You’ll Do:

• Manage and respond to subpoena and law enforcement requests, including reviewing requests, gathering required documentation, and ensuring timely submission
• Process border patrol and petition-related documentation, including review and coordination of required materials
• Support summons and legal correspondence handling, ensuring proper documentation and routing
• Review and evaluate DNR requests and escalations, determining appropriate approval or rejection
• Maintain and update customer profiles, including adding or removing DNR status
• Investigate and resolve DNR entry failures, ensuring data accuracy
• Fulfill data and reporting requests using internal systems (e.g., Brio)
• Support internal stakeholders with accurate research outputs
• Analyze requests across locations to ensure completeness and accuracy
• Support restitution case processing and coordinate with courts or agencies
• Track and reconcile restitution payments
• Review NICB recovery-related requests and process contract adjustments
• Develop and implement a structured process for repatriation invoicing, ensuring accurate and timely charges to renters
• Partner with internal stakeholders to establish guidelines and tracking mechanisms
• Monitor repatriation activity to identify trends and opportunities
• Identify workflow gaps and design scalable solutions
• Lead development of new processes such as repatriation invoicing
• Recommend enhancements to tools, reporting, and procedures
• Manage departmental communications and document flow
• Coordinate mail distribution and document routing
• Maintain daily productivity tracking and reporting

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• 3–5 years of experience in operations, compliance, loss prevention, or related field
• Experience with legal documentation or regulatory processes preferred
• Strong analytical and problem-solving skills
• Ability to manage multiple workflows and deadlines
• Strong attention to detail and focus on accuracy
• Effective communication skills
• Proficiency in MS Office and reporting tools
• Ability to work independently and exercise sound judgment
• Timely and accurate completion of compliance requests
• Strong data integrity across systems
• Improved revenue recovery processes
• Effective stakeholder communication
• High-quality output in a high-volume environment

The hourly starting salary for this position is $19.00 hourly.

This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia BeachVirginiaUnited States of America