Senior End User Compute Engineer

White Collar Factory (95009), United Kingdom, London, London

Senior End User Compute Engineer - Windows/Autopilot

Senior End User Compute Engineer - Windows/Autopilot

About The Role

We are seeking a Senior End User Compute Lead to be responsible for the management, troubleshooting, development and operation of the End User Services platforms including; Endpoint Management including Zero Touch Deployment, Collaboration Tools and Digital Signage. Knowledge of DaaS including AWS Workspaces would be beneficial although we will support further development. 

You will need a broad range of skills to successfully perform this highly technical role and the ability to communicate effectively to a wide range of audiences to ensure our internal IT environment is operating optimally at all times. In this role you will work with global teams that each have a speciality therefore it is vital you have the ability to quickly adapt.

There is an opportunity to take a regional lead on matters relating to the Windows platform as a subject matter expert in touch with industry trends and the needs of the enterprise, working closely with global engineering leads. You will also have the opportunity to get involved in relevant products in other areas

You’ll Work On

• Development and implementation of new systems and solutions for the UK business
• Providing 3rd line support for internal IT systems
• Providing 3rd line support for end user devices including Windows, MacOS, iOS and Android
• Training, support and mentorship to the EUS team
• Ensuring IT standards are maintained and managed
• Documentation of all setups and processes / influencing and designing process for new technologies
• Technical point of contact for EUS systems
• Working with 3rd party vendors for system maintenance and upgrades whilst working with management to define and provide business solutions
• Occasional out of hours support when needed for major incidents and out of hours changes / supporting our global teams as required

We’re Looking For

• Expert in managing & designing systems and services in the end user space within a regulated industry
• Background in centralised device management with MDM tools such as Microsoft Intune, Jamf Pro and VMWare Workspace One
• Experience of network principles and standards
• Experience of working in a geographically dispersed team and of effectively communicating to a diverse audience
• Exposure of AWS Cloud
• Exposure of ITIL framework
• Exposure of Agile working methodologies
• Ability to plan and manage projects, workloads and stakeholders
• Excellent oral and written communication  skills

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

Where and how you’ll work

This is a permanent position and can be based in either our Nottingham or London office.

We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration. 

We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.