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Full-Time

Dialogue Designer

UK Based

Posted on 10/29/2024

PolyAI

PolyAI

51-200 employees

Develops customized voice assistants for businesses

Enterprise Software
AI & Machine Learning

Entry

London, UK

Work from outside of the UK for up to 6 months each year.

Category
Conversational AI & Chatbots
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Interaction Design
Python
Data Science
Data Analysis
Requirements
  • A fixation on good user experience, you are meticulous and have an eye for detail
  • Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language
  • Interest in natural language understanding and conversational AI
  • Some experience with Python
  • Some knowledge or aptitude for analytics or data science
  • BS/MS degree in Interaction Design, Linguistics or another Social Science field
  • Experience managing both internal and external stakeholders through various stages of content development
  • Experience with NLU technology
  • Experience with data manipulation, data analytics, and visualization
Responsibilities
  • Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
  • Helping build and maintain virtual assistants both using internal tools and Python
  • Obsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
  • Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
  • Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe

PolyAI creates customized voice assistants for businesses, particularly in the customer service sector and call centers. Their multilingual voice assistants help manage customer inquiries, reducing hold times and improving satisfaction while generating revenue for businesses. With a quick deployment time of six weeks or less, PolyAI integrates its technology seamlessly into existing systems and continuously updates it for better performance. The company has achieved notable success in the hotel industry, demonstrating high customer satisfaction and significant revenue generation.

Company Stage

Series C

Total Funding

$120.9M

Headquarters

London, United Kingdom

Founded

2017

Growth & Insights
Headcount

6 month growth

21%

1 year growth

23%

2 year growth

58%
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Simplify's Take

What believers are saying

  • PolyAI's recent $50 million Series C funding round, backed by prominent investors like Hedosophia and Nvidia, positions the company for accelerated growth and innovation.
  • The company's success in the hotel industry, achieving an 85% customer satisfaction score and generating $7.2 million in revenue, demonstrates its potential for high impact in other sectors.
  • PolyAI's continuous improvement and seamless integration into existing tech stacks ensure that businesses can maintain high performance and customer satisfaction over time.

What critics are saying

  • The phenomenon of AI 'hallucinations' could lead to unreliable outputs, potentially damaging customer trust and satisfaction.
  • The competitive landscape in AI-powered customer service is fierce, with major players like Apple and Teneo.ai developing advanced voice assistant technologies.

What makes PolyAI unique

  • PolyAI's voice assistants are multilingual, supporting 10 different languages, which is a significant advantage in serving a diverse customer base.
  • The company promises quick deployment times of six weeks or less without the need for risky replatforming, setting it apart from competitors with longer integration periods.
  • PolyAI's focus on transforming call centers from cost centers to revenue generators through advanced AI capabilities is a unique value proposition.

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