Bell Attendant

Job Description

Join our prestigious hotel in the heart of Dubai, United Arab Emirates, as a Bellman and become an integral part of our guest experience team. We are seeking a professional, friendly, and customer-focused individual to provide exceptional service to our discerning clientele in one of the world's most luxurious hospitality destinations.

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Fluency in Arabic, both spoken and written, is preferred
• Minimum of 1 year experience in a similar role within the hospitality industry
• Excellent interpersonal and communication skills with a strong customer service orientation
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Thorough knowledge of hotel facilities, services, and local attractions
• Proficiency in handling luggage and operating bell carts
• Familiarity with hotel management systems and safety procedures
• Physical fitness to stand for extended periods and lift up to 50 pounds
• Flexible schedule to accommodate varying shift patterns, including weekends and holidays
• Professional appearance and impeccable grooming standards
• Ability to maintain composure and provide quality service in high-pressure situations

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world