Payment Services Risk & Compliance Issue Coordinator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Payment Services Issue Management team provides shared services support to several divisions of Payments including PCS, PMI and TMS. Issues sources include First, Second and Third Lines of Defense.

The Payments Risk Issue Coordinator is responsible for facilitating the identification, assessment, control, and monitoring of operational and regulatory risks across all Payments Related Business Lines, through the issue management process.  This role will require the ability to balance multiple priorities in a fast-paced environment. A successful candidate will have a background in Project Management, Audit, Compliance, or applicable business line experience.

Position Highlights

• Provide the governance and oversight to ensure identified issues receive appropriate remediation and corrective action.
• Coordinate end-to-end Issues Management processes and ensure that the Payments is in compliance with policy/process requirements
• Effectively lead Issues calls with internal and external stakeholders with a focus on outcomes
• Collaborate with Business Leaders, Business SME's, Control, Compliance, Ops Risk, Legal, and other partners to document Self-Identified Issues and the corresponding risk mitigation plans
• Coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
• Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with Issue Management policy.
• Document progress throughout the Issue Management process including a detailed memo to support issue closure.
• Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time. Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
• Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls.
• Other duties as assigned.

Basic Qualifications
 

• Bachelor's degree, or equivalent work experience
• Five to seven years of applicable experience
   

 Preferred Skills and Experience

• Financial Industry experience including working with Payments, Banking or Fintech
• Understanding of Payment Services' operations, products/services, systems, and associated risks/controls
• Must possess exceptional critical thinking and decision-making skills with minimal oversight.
• Experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions).
• Thorough knowledge of Risk/Compliance/Audit competencies
• Effective written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Strong presentation, interpersonal, written, and verbal communication skills
• Proficient Microsoft Office (Word, PowerPoint, SharePoint)
• Archer/eGRC experience

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.