London Market Insurance Transformation Manager

Line of Service

Advisory

Industry/Sector

Insurance

Specialism

Operations Strategy

Management Level

Manager

Job Description & Summary

About the role:

Join our dynamic Operations Transformation team at PwC Consulting as a Manager, where you will leverage your expertise in the London Insurance Market and beyond to drive claims process enhancements and operational efficiencies.

Operations Transformation consulting, which has grown significantly over the last 5 years, has been identified as a critical ‘Go To Market’ proposition for future growth in PwC Consulting. We are looking for candidates who have a strong consulting skillset, with experience in transforming operations within the Insurance industry.

We have established a vision for our Operations Transformation practise to be a market leader and we will deliver on that through winning and executing iconic projects and delivering industry specific solutions in: cost transformation and process excellence, productivity and capacity creation in people, process & technology, intelligent operations (automation, workflow orchestration and advanced analytics), as well as accelerated digital process transformation.

What your days will look like:

• Claims Transformation: Lead initiatives to optimise claims processes and improve service delivery.
• Client Engagement: Manage projects from initiation to completion, ensuring client satisfaction and tangible outcomes.
• Stakeholder Interaction: Collaborate with brokers and underwriters in the London Market to align transformation efforts.
• Practice Development: Support recruitment, training, and development of methodologies with a focus on claims.

This role is for you if:

• Insurance Expertise: Proven experience in operational transformation within the insurance industry, particularly in claims.
• London Market Knowledge: Familiarity with London Market systems and key stakeholders.
• Technical Claims Handling: Experience in handling claims across various classes of business
• Consulting Skills: Strong ability to deliver operational improvements and manage client relationships.
• Career Motivation: Desire to grow your management consulting career with a focus on insurance claims.

What you’ll receive from us: 

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date