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Prosidian Consulting

Management and operations consulting firm

Digital Training Facility Manager Senior Consultant - AC/RC: AC, ACOM: MEDCOM

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeFort Sam Houston, TX, USANo salary listed

About the Job

Requirements

  • Five years of management experience within IT support and/or management is required.
  • Ability to analyze and evaluate trainees to summarize, forecast, identify requirements, screen information, determine eligibility, and provide solutions to potential challenges.
  • Ability to communicate orally and in writing to coordinate and schedule training sessions and prepare clear, concise reports and presentations.
  • Bachelor's degree; computer science, information systems, information technology, or computer engineering is preferred.
  • General knowledge of software applications, experience operating IT equipment, workstation setup, and familiarity with networked systems.
  • Customer service experience, including resolving issues related to desktop IT resources.
  • U.S. citizenship and a valid U.S. passport are required for potential travel.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Publisher, and Adobe products.
  • Must be eligible for a U.S. Government Facility Access Authorization (Employment Authorization).
  • May be required to complete a Financial Disclosure Statement.
  • Ability to foster teamwork as a participant and team leader; guide colleagues on projects and initiatives; understand organizational business processes, data, systems, and people; communicate with stakeholders orally and in writing; exercise sound judgment; and manage projects, activities, and priorities.
  • Understanding of business tools and technology, including Microsoft Office. Advanced Excel, Access, Outlook, PowerPoint, and Word skills and proficiency with Adobe Acrobat, data analytics tools, and Visio are desired; ability to learn other tools is required.

Responsibilities

  • Schedule use of assigned Digital Training Facilities and provide hands-on assistance to the PdM ATIS Enterprise Management System staff.
  • Operate hands-on equipment and perform on-site operations.
  • Follow Enterprise Management System direction to replace monitors, desktop computers, and servers, and verify the operation of hardware and software in the facilities.
  • Maintain facility security and operating equipment, and assist students in using the assets provided in the facilities.
  • Schedule training in the facilities in coordination with Soldiers and the Distributed Learning Point of Contact.
  • Report facility operational status to the Distributed Learning Point of Contact.
  • Interact with Enterprise Management System technicians.
  • Coordinate facility maintenance.
  • Monitor and report the condition and inventory of information technology hardware, desks, chairs, and other furniture at assigned sites.

Desired Qualifications

  • Commitment to working with colleagues from diverse backgrounds to solve challenges across private, public, and social sectors.
  • Curiosity and willingness to question the status quo.
  • Willingness to learn, share, and grow.

About the Company

Prosidian Consulting

Management and operations consulting firm

ProSidian Consulting is a management and operations consulting firm that helps private companies, Fortune 1000 enterprises, and government agencies solve problems and improve operations through tailored, industry-aligned services. It offers six enterprise practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams across CONUS/OCONUS. The firm follows a structured approach to strategic solutions focused on growth, margin, and efficiency, aligning assets, processes, policies, and people to deliver value. With former Big 4 leadership and a nationwide/overseas footprint, its goal is to translate strategy into execution that boosts clients' return on invested capital and value delivered to customers.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2008

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