People Programs Manager

What's the opportunity? 

The People Programs Manager is a key member of the People team, responsible for designing, developing, and delivering global people programs that drive a high-performance culture and exceptional employee experience.

This role goes beyond execution; it's about owning strategy, scale, and impact. You’ll shape how Intercom attracts, enables, and develops talent through thoughtful programming across onboarding, performance, and manager development.

What will I be doing? 

• Partner strategically with HRBPs, People Operations, Total Rewards, and People Systems to lead the design and delivery of programs on the Employee Experience roadmap.
• Own and evolve our global new hire onboarding program ensuring it’s consistent, scalable, and aligned to company strategy. Facilitate elements of onboarding and partner cross-functionally to deliver an exceptional new hire experience.
• Lead cyclical people programs such as performance management defining program strategy, key milestones, enablement, and reporting. Oversee HR systems that bring these programs to life (Lattice, Culture Amp).
• Drive employee enablement and develop resources and communication plans to ensure employees and managers understand their role within our programs and can apply key learnings effectively.
• Design and facilitate manager development initiatives that build leadership capability across levels. Manage vendor relationships and evaluate program impact through engagement and adoption metrics.
• Measure success and scale impact by leveraging feedback, data, and insights to continuously improve the quality and effectiveness of our programs.

What skills do I need? 

• 4+ years of experience in L&D, People Programs, or Talent Management, with a track record of developing, managing, and facilitating impactful programs.
• Demonstrated ability to create innovative, scalable programs that meet diverse needs and learning styles.
• Strong project and stakeholder management skills, with proven success in influencing and driving alignment across teams and senior leaders.
• Exceptional planning and organizational skills, with the ability to balance strategy and execution in a fast-paced environment.
• Experience in tech or scaling organizations preferred; thrives amid change and ambiguity.
• Strong communication and facilitation skills; comfortable leading sessions with audiences across all levels.

Bonus skills & attributes

• Experience administering HR systems such as Culture Amp, Lattice, and/or Workramp.
• Ability to create enablement resources and learning materials using Google Suite, Canva, or equivalent tools.
• Experience managing external learning vendors and evaluating program ROI.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
• Opportunities for professional development and growth.
• A culture that fosters curiosity, customer obsession, and technical excellence.
• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews—great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $122,400 - $156,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).