S

Smash CR

Costa Rica-based engineers for US companies

UCaaS / Voice Engineer

Full-Time
No salary listed
Mid
North America
RemoteMust be legally authorized to work in your country of residence within Latin America.
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • Strong professional experience with RingCentral in enterprise environments.
  • Hands-on experience implementing, configuring, administering, and troubleshooting RingCentral solutions.
  • Strong understanding of Unified Communications as a Service and enterprise telephony.
  • Hands-on experience with Voice over Internet Protocol and Session Initiation Protocol.
  • Experience troubleshooting complex voice and call-quality issues.
  • Strong understanding of call routing, call flows, auto attendants, call queues, extensions, and enterprise dialing configurations.
  • Experience with phone provisioning and endpoint troubleshooting.
  • Experience supporting number porting and telephony migrations.
  • Strong networking fundamentals, including Transmission Control Protocol/Internet Protocol, Domain Name System, Dynamic Host Configuration Protocol, Network Address Translation, firewalls, and Quality of Service.
  • Ability to troubleshoot voice issues across network and application layers.
  • Experience supporting enterprise customers and resolving escalated technical issues.
  • Strong documentation and technical troubleshooting capabilities.
  • Excellent customer-facing communication skills.
  • Ability to collaborate effectively with networking, infrastructure, security, and application teams.
Responsibilities
  • Implement, configure, administer, and support RingCentral environments.
  • Support RingCentral deployments, migrations, upgrades, and customer onboarding initiatives.
  • Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality.
  • Design and troubleshoot call flows and call routing configurations.
  • Troubleshoot complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing.
  • Analyze and troubleshoot Session Initiation Protocol and Voice over Internet Protocol communications.
  • Support phone number provisioning, porting, and migration activities.
  • Configure and troubleshoot physical and softphone endpoints.
  • Diagnose network-related voice issues involving local area networks, wide area networks, firewalls, Network Address Translation, Domain Name System, Dynamic Host Configuration Protocol, Quality of Service, and connectivity.
  • Work with customers and internal teams to identify technical requirements and translate them into RingCentral configurations.
  • Support integrations between RingCentral and third-party enterprise applications.
  • Assist with single sign-on, identity, customer relationship management, application programming interface, and directory integrations when required.
  • Monitor platform performance and proactively identify potential service issues.
  • Manage technical incidents and escalations through established ticketing and support processes.
  • Collaborate with networking, infrastructure, security, and application teams to resolve complex Unified Communications as a Service issues.
  • Create and maintain technical documentation, deployment procedures, configurations, and troubleshooting guides.
  • Provide technical guidance and knowledge transfer to customers and internal support teams.
Desired Qualifications
  • Experience with RingCentral MVP.
  • Experience with RingCentral Contact Center.
  • RingCentral certifications.
  • Experience migrating customers from legacy private branch exchange or other Unified Communications as a Service platforms to RingCentral.
  • Experience with Microsoft Teams integrations.
  • Experience with single sign-on and identity platforms such as Microsoft Entra ID or Okta.
  • Experience with customer relationship management integrations such as Salesforce.
  • Experience working with RingCentral application programming interfaces and webhooks.
  • Experience with other Unified Communications as a Service or collaboration platforms such as Zoom, Microsoft Teams, Cisco Webex, or 8x8.
  • Experience working in a managed service provider, professional services, or customer-facing consulting environment.

About the company

S

Smash CR

View
Website

Smash CR connects US companies with Costa Rican software engineers as full-time employees, not contractors. The company sources and places Costa Rican developers who fit into the hiring company’s culture and work environment, creating a single, cross-border community from two countries that supports mutual growth. Its product works by handling recruitment, onboarding, and ongoing employment for Costa Rican engineers so they can work remotely or nearshore as part of the US company's team, ensuring seamless integration and long-term collaboration. Unlike firms that rely on contractors or outsourcing, Smash CR emphasizes full-time employment, cultural alignment, and shared career paths across borders. The goal is to help US companies build rockstar developer teams in Costa Rica while expanding economic opportunities for Costa Rican professionals, achieving more together than either side could alone.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Salt Lake City, Utah

Founded

2019

Get referred to Smash CR

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • SMASH’s 2026 site says first engineers start in two to four weeks, aiding sales.
  • Pakistan delivery now supports 24/7 coverage, opening higher-margin on-call and support contracts.
  • May 5, 2026 newsroom content signals active thought leadership and continued recruiting demand.

What critics are saying

  • BairesDev and Gorilla Logic attack the same nearshore budgets with larger scale and faster ramp.
  • SMASH’s website now spans Costa Rica, Colombia, and Pakistan, diluting the Costa Rica-only story.
  • No recent funding, customer, or headcount disclosures signal weak transparency and slower expansion.

What makes Smash CR unique

  • SMASH’s 2026 model embeds full-time employees, not contractors, inside client teams.
  • Costa Rica, Colombia, and Pakistan give SMASH bilingual overlap plus round-the-clock coverage.
  • SMASH’s senior-engineer vetting and eight-year referral network reduce hiring noise versus marketplaces.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Hybrid Work Options
  • Remote Work Options
  • Relocation Assistance