Guest Relations Coordinator

Key Responsibilities

• Send pre-arrival and post-departure emails to guests.
• Conduct daily room inspections to ensure quality and readiness.
• Provide warm, personalized welcomes to all guests, especially VIPs and IHG One Rewards members.
• Build genuine guest relationships and conduct courtesy calls.
• Proactively handle guest feedback, concerns, and special requests.
• Coordinate with all departments to deliver personalized guest experiences.
• Arrange welcome amenities, letters, and special occasion setups.
• Monitor and respond to guest satisfaction scores and online reviews.
• Promote IHG One Rewards and support guest enrollments.
• Provide knowledgeable recommendations on hotel offerings, Abdali Boulevard, and local attractions/events.
• Maintain accurate guest profile notes and follow up on guest requests.

Requirements

• Previous experience in Guest Relations, Front Office, or a similar hospitality role.
• Excellent communication and interpersonal skills.
• Warm, confident, and professional personality with a genuine passion for guest service.
• Strong problem-solving and follow-up skills.
• Ability to work collaboratively with different departments.
• Good knowledge of hotel operations and local attractions is an advantage.
• Proficiency in English; Arabic is an advantage.
• Familiarity with IHG One Rewards and guest satisfaction platforms is a plus.
• Flexible and able to work shifts, weekends, and holidays.