S

Selene

Mortgage loan servicing and loss mitigation

Title Specialist 2

Full-Time
No salary listed
Entry
Associate's
Houston, TX, USA+2 moreMore locations: Dallas, TX, USA | Jacksonville, FL, USA
Hybrid
Contract Management

About the job

Requirements
  • A high school diploma or GED is required.
  • Experience in title, mortgage servicing, insurance, real estate, legal support, document review, quality control, or a related field is preferred.
  • Experience handling large volumes of documentation while maintaining accuracy is preferred.
  • Familiarity with property records, homeowners association documentation, title documentation, insurance policies, or related records is a plus.
Responsibilities
  • Review insurance policies to verify the accuracy of property information, endorsements, coverage details, and required documentation.
  • Validate property data and ensure policies are formatted and documented correctly.
  • Review homeowners association documentation, declarations, covenants, conditions, and restrictions, and other property-related records to determine applicable requirements.
  • Research and obtain missing documentation through internal resources, public records, county clerk websites, and other available sources.
  • Analyze property-related documents and identify discrepancies, exceptions, or data inconsistencies requiring resolution.
  • Maintain accurate records and documentation of research findings.
  • Support quality control efforts by ensuring documentation meets established standards and business requirements.
  • Partner with internal stakeholders to resolve documentation issues and support operational objectives.
  • Assist other departments and workstreams as business needs require.
  • Prioritize multiple assignments while maintaining productivity and accuracy in a high-volume environment.
  • Identify opportunities for process improvements and operational efficiencies.
Desired Qualifications
  • Experience reviewing property, title, insurance, legal, mortgage servicing, or related documentation.
  • Familiarity with homeowners association documentation, property records, or public record research.
  • Knowledge of residential real estate transactions and property-related documentation.
  • Ability to research information using county clerk websites, public record systems, and other online resources.
  • Proficiency with Microsoft Office, including Excel and Word.
  • An associate's degree or some college coursework.

About the company

Selene provides mortgage loan servicing and resolution for residential portfolios, handling performing, re-performing, and high-touch special servicing for distressed loans with agency approvals. It is an approved servicer for FHLMC, FNMA, GNMA, VA, and USDA, and is one of only two GNMA single-family master servicers and approved sub-servicers. Its services include loss-mitigation strategies backed by proprietary technology and individualized client management for a diverse client base such as banks, investors, REITs, private equity, hedge funds, GSEs, and government agencies. The goal is to help clients efficiently service and resolve mortgage portfolios while reducing losses through scalable capacity and data-driven, personalized service.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Houston, Texas

Founded

2004

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Simplify Jobs

Simplify's Take

What believers are saying

  • Jocelyn Martin-Leano and Doug Whittemore joined in 2026 to accelerate growth.
  • Selene hired Travell Brown and Duwaine Thomas, reinforcing loss mitigation and servicing execution.
  • Borrower delinquencies rose through Q2 2025, expanding work for Selene's special servicing.

What critics are saying

  • Milam v. Selene Finance reached Seventh Circuit briefing in 2025, exposing FDCPA liability.
  • Corbett v. Selene Finance filed July 21, 2026, adds fresh consumer-credit litigation.
  • Mortgage-servicing complaints can trigger state AG scrutiny and client churn within twelve months.

What makes Selene unique

  • Selene Finance combines servicing, diligence, and title under one mortgage platform.
  • Fitch upgraded Selene's RMBS servicer ratings to RPS2- on October 31, 2025.
  • Selene Cares+ digitizes borrower assistance with microsites, videos, and on-demand modules.

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Benefits

  • Paid Time Off
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • 401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

13%

1 year growth

13%

2 year growth

13%
National Mortgage Professional
Feb 9th, 2026
Selene Finance Unveils First Phase Of Its Borrower Assistance Campaign

Selene Finance unveils first phase of its borrower assistance campaign. Feb 09, 2026 Selene has launched the first phase of its Selene Cares+ campaign, introducing enhanced digital tools and educational resources designed to improve borrower communication and engagement during times of financial hardship Selene Finance LP has launched the first phase of Selene Cares+, a borrower assistance campaign aimed at streamlining communications and providing clearer, more accessible support for customers navigating financial challenges. The initial rollout centers on enhanced digital outbound communications designed to deliver educational, informative content that borrowers can access on demand - 24 hours a day, year-round. These resources include customized microsites, animated videos, and educational modules, enabling customers to learn at their own pace and revisit material as needed to better understand the options relevant to their financial situation. According to Joe Davila, CEO of Selene Holdings, the campaign responds to common hurdles borrowers face during periods of financial stress, particularly when confusion or incomplete information can impede engagement. "Borrowers are often overwhelmed during periods of financial stress, and confusion or lack of information can become a barrier to meaningful engagement," said Davila. "Selene Cares+ reflects our commitment to meeting customers where they are, with clarity, empathy, and transparency. This program is about creating confidence through understanding and ensuring borrowers know we are here to help." Selene's leadership underscores that the digital experiences go beyond traditional servicing communications by delivering consistent messaging tailored to individual circumstances. Engagement with these tools is measurable and continuously refined to ensure relevance and effectiveness. Get the NMP Daily Essential stories, every weekday. Future phases of the initiative promise expanded content, improved personalization, broader communication channels, and additional self-service capabilities, reinforcing Selene's commitment to proactive borrower engagement throughout the customer journey. "I've helped build borrower communication programs before, but Selene Cares+ takes this concept to an entirely new level," said Douglas Whittemore, chief strategy and growth officer of Selene. "This isn't about sending messages - it's about breaking down barriers to communication and addressing the negative perceptions that sometimes prevent borrowers from engaging. By giving borrowers the ability to learn on their own terms, through intuitive digital experiences, we create a more informative and comfortable path for them to reach out when they're ready to take the next step."

bdtonline.com
May 7th, 2025
Jocelyn Martin-Leano, President, Selene Finance and Doug Whittemore, Chief Strategy and Growth Officer Join Selene to Drive Next Phase of Company's Growth

Selene, a provider of industry leading loan servicing, diligence and title solutions, today announced the appointments of Jocelyn Martin-Leano as President, Selene Finance and Doug Whittemore as Chief Strategy and Growth Officer for all Selene Holdings' business lines, effective immediately.