Information Assistant

The London Borough of Harrow is seeking an Information Assistant (Weekend) to join its library service and play a key role in delivering an excellent customer experience. The successful candidate will welcome all library customers, identify their individual needs, and actively support them in making full use of the facilities, services, and resources available. They will engage positively with customers throughout their visit, providing guidance, information, and assistance to ensure a high-quality and accessible service for all users.

To be successful in this role you would need to have the below skills & experience:

• Accurate filing alphabetically.
• Accurate filing numerically.
• Legible handwriting.
• Clear verbal communication (spoken English to be satisfactorily clear for telephone calls).
• Weekend working as required.
• Basic awareness of library provision to a multicultural society and people with disabilities.
• Demonstrate familiarity with computer applications including Microsoft Office software (Word as a minimum) and the internet.
• Ability to deliver high quality customer care to all service users.
• Ability to handle and respond to a range of requests for information.
• Ability to stand and/or walk for periods of time.
• Mobility within a building (stairs etc).
• Ability to lift (up to 10lbs/4.536 kilos weight).

For more information, please refer to the Role Profile/Selection Criteria