Tenant Management Executive

Job Description

• Key point of contact with tenants to build long-term and sustainable relationships
• Key point of contact for tenants regarding commercial related topics: sales performance evaluation & support, communication, Tenancy & House Rules compliances and obligations and other general or operational enquiries.
• Tenant’s contact point between CMO and SO.
• Support CMO and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
• Organize tenant’s engagement event or meetings on regular intervals.
• Support in preparing and sending tenant circulars
• Organize and coordinate tenant’s festive gift.
• Strategize deal structure and standardize variations for casual leasing (pushcarts, ATM, vending machines, kiddies ride, etc.)
• Deliver best possible lease deals by achieving or exceeding pre-defined commercial goals through negotiations strategy.
• Contribute & support yearly lease plan actions and merchandising mix for the centre.
• Contribute in goal setting and planning for casual leasing rent projection and tenant mix plans.
• Consolidate, analyse and evaluate Casual Leasing monthly gross sales performance and recommend necessary support.
• Recommend changes towards policies and procedures for continuous improvement
• Establish and update a comprehensive Tenant's database in Ikano Centre Management System (ICMS)
• Establish and maintain comprehensive/updated Tenants’ Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits, insurances, agreement and other correspondences).
• Monitoring Tenancy/License Expiry for casual leasing and ensure timely renewal.
• Manage and coordinate purchases for tenant’s gifts and other relevant Tenant Management inventories.
• Coordinate with CMO, Leasing and Centralized Tenant Management for training programs and discussions for partners and tenants for business performance.
• Support to Operations in terms of tenant’s adhering to Centre’s House Rules, Agreements and other required manuals.
• Attending, planning, partaking and organizing in various commercial projects, meetings and presentations
• Support to Marketing in terms of Mystery Shopper survey.
• Collaborate and support other departments for the improvement of tenant’s performance, tenancy and mall operations.
• Undertaking the role of Duty Manager on weekends and Public Holidays.
• Co-ordinate and assist Finance on refunds of deposit and collection of outstanding debts.
• Coordination with Tenants Coordinator & Operations on premise mobilization for fit out/refurbishment.

Qualifications

• Diploma / Degree in any discipline.
• Possess at least 2-3 years of experience in Leasing & Marketing/Leasing Administrative within a shopping centre environment.
• Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation.
• Possesses good verbal and written in English and Bahasa Malaysia.
• Experience within the retail operations or shopping centre management sector
• Passionate in growing business together with people.
• Ambition to make the Meeting Place grow and flourish.
• Guiding and coaching tenant management team.
• Aspiration to become the industry standard and market leader for the Tenant journey from signing to opening contributing to Ikano Centres to be the “Preferred Landlord”.
• Pro-active with positive attitude and independent.
• Multitasking, time management and have the sense of urgency.
• Good interpersonal skills and ability to develop rapport with all people at all levels.
• Great attention for details with ability to prioritize tasks.
• A strong drive for result.
• Adaptability to market changes/trend, passion & self-motivate

Additional Information

Please apply by 31-Oct-2026