Agentic AI Specialist

We are seeking talented professionals to join our Agentic Automation Team at UBS Bank USA (BUSA), helping us modernize the day‑to‑day work of our service delivery teams across Banking US.

Your Role
Leverage your curiosity, technical aptitude, and engineering insight to help design, build, and integrate AI agents that change how our business works every day.
Embed, learn, and design
• Sit side‑by‑side with service delivery staff in your assigned business area to understand the work as the people doing it experience it
• Learn the workflows, pain points, controls, and downstream impacts of an end‑to‑end process
• Translate business problems into well‑scoped agent solutions that meet UBS standards for safety, control, and compliance
Build and integrate
• Design, build, and integrate agentic workflows, primarily using Microsoft Copilot Studio, that remove friction and create efficiencies in day‑to‑day business aligned processing.
• Embed agents directly into the day‑to‑day tools and routines of service delivery staff so adoption is natural and sustained
• Partner with senior leaders, technology teams, and risk and compliance stakeholders to deploy agents responsibly
• Maintain, monitor, and iterate on deployed agents based on user feedback and performance metrics
• Contribute to the team’s shared library of design patterns, prompts, and reusable components
Onboarding & training
Upon hiring, new joiners will go through structured side‑by‑side training with a senior leader to learn:
• The tools we use to develop agents (primarily Microsoft Copilot Studio)
• UBS guardrails, design principles, and compliance requirements for deploying AI safely
• How to scope, design, validate, and hand off agent use cases

Your team

Your Team
The Agentic Automation Team is a dedicated group of approximately 10 builders focused on creating intelligent agents that streamline the day‑to‑day work of our business aligned functions. You will partner directly with Banking US staff to identify automation opportunities and embed agentic solutions where they have the greatest impact. UBS is committed to deploying AI safely and at scale, grounded in strong guardrails, robust control frameworks, and a business‑first mindset. As part of this buildout, we are looking to establish a follow‑the‑sun operating model.

Your expertise

Your Expertise
• Bachelor’s degree (preferred) or equivalent work experience
• 2–10 years of experience in technology, automation, process engineering, operations, or a related field
• Hands‑on experience building solutions with low‑code/no‑code platforms (Microsoft Copilot Studio strongly preferred; Power Platform, Power Automate, or similar a plus)
• Familiarity with conversational AI, large language models, prompt engineering, or agent design patterns
• Comfort with structured problem decomposition and translating business workflows into automatable steps
• Working knowledge of data handling, basic integration patterns (APIs, connectors), and process modeling
• Awareness of AI safety, responsible AI principles, or financial‑services compliance considerations is a plus
• Proficiency in Microsoft Office; Excel comfort for analysis
• Very strong English communication skills, with clear written documentation and concise verbal updates across time zones
You Are
• Willing to work EMEA hours and be onsite in Mumbai
• A curious learner who thrives on embedding with new business areas and absorbing how the work really gets done
• An empathetic builder who designs for the end user, not just the use case
• Pragmatic and outcomes‑driven, with a bias toward shipping useful, controlled solutions
• Highly attentive to detail and accuracy, with disciplined documentation and follow‑through
• A collaborative partner across business, technology, and risk stakeholders who communicates crisply and escalates effectively
• Comfortable operating in an emerging space where playbooks are still being written
• You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

How we hire

We may request you to complete one or more assessments during the application process. Learn more