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Canon

Global imaging, optics, and office solutions

Client Service Representative 1

Shipping & ReceivingConfirmed live in the last 24 hours
Full-timeRochester, NY, USA$17.20 - $23.37 /hr

About the Job

Requirements

  • A high school diploma, GED, or equivalent experience is required, along with less than one year of related experience.
  • Basic computer skills and technical knowledge are required.
  • The ability to multitask and prioritize to meet deadlines is required.
  • Good customer service and communication skills are required.
  • The ability to work with minimal supervision is required.
  • The ability to work overtime as needed is required.
  • The employee must take all necessary steps to obtain customer-required security or other clearances to enter customer premises.
  • A valid driver's license and acceptable driving record are necessary if driving between client locations is required; a personal vehicle may also be required.
  • The employee must be able to lift up to 50 pounds and spend extended periods standing, bending, walking, reaching, and pulling.
  • The role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures.

Responsibilities

  • Promptly inform the supervisor of potential problems or customer concerns.
  • Promptly review and respond to management and client requests by email, phone, text, or verbally.
  • Provide customer service focused on customer satisfaction.
  • Contribute to creating the Site Procedure Guide so account processes are properly recorded.
  • Perform assigned site services, which may include copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse work, or file room/records file services.
  • Attend cross-functional training to provide coverage when staffing is short.
  • Cover changing sites or locations as required by client or division needs.
  • For shipping and receiving assignments, ship and receive packages, materials, parts, or products; verify and maintain shipment records; count received pieces; retain paperwork; follow incoming delivery schedules; obtain customer signatures; operate shipping/receiving equipment; respond to customer requests; enter data; and maintain inventory.
  • For mail and courier assignments, receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail promptly and accurately.
  • Track courier and accountable items, including FedEx, UPS, and Certified Mail; research and route unidentified or generic mail; receive, log, deliver, and track messenger items; respond to customer requests; perform routine equipment upkeep; and record and track customer inquiries and request fulfillment.
  • For device maintenance assignments, maintain customer satisfaction by servicing reprographic equipment at customer locations and following established daily maintenance processes and procedures.
  • Perform routine equipment upkeep, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper; evaluate equipment issues and notify the service department when unable to resolve them; deliver paper; assist end users with basic equipment functionality; record meter reads; maintain service activity reports; and monitor and restock supplies.
  • For reception and office services assignments, greet visitors, answer phone calls, take messages, schedule conference rooms, and enter data into a computer.
  • Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings; assignments may also include copy, binding, or copier maintenance.

About the Company

Canon

Global imaging, optics, and office solutions

Canon makes imaging and optical products for consumers and businesses, including cameras, lenses, printers, and document-management software, plus industrial lithography equipment, OLED manufacturing machinery, and medical imaging systems. Its products work by using precision optics, sensors, and imaging software to capture and process images, while industrial gear relies on optical precision for chip and display fabrication and medical devices provide MRI/CT/ultrasound diagnostics. Canon differentiates itself with an end-to-end portfolio across consumer imaging, office solutions, industrial equipment, and medical imaging, backed by deep optics and sensors expertise, global scale, and ongoing R&D and acquisitions. Its goal is to keep leading in imaging and optics while expanding into high-value industrial and medical markets, delivering reliable hardware and software that power digital workflows, manufacturing, and patient care under its Kyosei sustainability philosophy.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1937

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