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United Airlines

Flies passengers and cargo worldwide from US hubs

Scrum Master - IT

Project & Program ManagementUpdated on Nov 12
Full-timeChicago, IL, USAIn-person

About the Job

Requirements

  • At least 4 years of experience in Product Management or Business Analysis, partnering with technical teams to deliver complex technology solutions.
  • Strong understanding of Scrum, Kanban, and other Agile frameworks.
  • Experience using Agile project management tools such as Jira, Confluence, or Azure DevOps.
  • Strong communication, facilitation, and conflict-resolution skills.
  • Ability to lead by example through servant leadership and team empowerment.
  • Experience in a collaborative, cross-functional Agile environment focused on delivering value.
  • Ability to manage and resolve conflict while keeping the team focused on sprint goals.
  • Strong organizational skills and ability to manage multiple teams or projects concurrently.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Reliable, punctual attendance is an essential function of the position.

Responsibilities

  • Guide Agile teams in delivering high-quality, business-critical products by facilitating Agile ceremonies, identifying and removing impediments, and coaching teams and stakeholders on Agile principles and practices.
  • Cultivate continuous improvement, empower teams, and foster cross-functional collaboration.
  • Identify and track impediments, dependencies, and delivery risks, ensuring each has a clear owner and next step.
  • Coordinate with partner teams to resolve issues and follow through to closure.
  • Escalate issues beyond the team's ability to resolve, communicating the impact, actions taken, and support needed.
  • Coach teams, Product Owners, and stakeholders on Agile practices, collaboration, and shared accountability.
  • Help teams establish and uphold working agreements, including readiness for planning, timely responses, and follow-through on commitments.
  • Facilitate constructive conversations about missed commitments, recurring process gaps, and conflicting expectations.
  • Help teams become more self-sufficient through clear working agreements, shared ownership, and effective knowledge transfer.
  • Drive follow-through on retrospective actions and assess whether they improve team outcomes.
  • Help teams track progress against sprint goals and release plans, making risks and changes visible early.
  • Partner with Product Owners, engineering leads, and quality engineering to clarify dependencies, sequencing, and readiness for delivery.
  • Use metrics such as cycle time, work in progress, and sprint goal achievement to identify bottlenecks and improve predictability.
  • Support delivery coordination while maintaining clear ownership of product priorities, technical decisions, and testing responsibilities.
  • Provide concise, accurate updates on progress, risks, dependencies, and changes to delivery expectations.
  • Facilitate discussions that produce clear decisions, action owners, and next steps.
  • Confirm shared understanding across technical teams, business stakeholders, and leadership.

Desired Qualifications

  • A bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
  • Agile certifications such as Certified ScrumMaster (CSM) or SAFe Agilist (SA).
  • Experience as a Scrum Master, Agile coach, or in a similar role within an Agile environment.
  • Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery.
  • Familiarity with Agile frameworks.
  • Exposure to Agile transformations and change management.
  • A background in software development or technical project delivery.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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