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Murmuration

Data-driven tools for civic engagement

Partnership Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote in USARemote

About the Job

Requirements

  • Proven experience building and managing strong relationships with partner organizations.
  • Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work.
  • Excellent project planning and management skills, including the ability to break down complex problems into manageable pieces.
  • Familiarity with data and the need for data quality and hygiene.
  • Experience with electoral or advocacy campaigns.
  • Interest in politics and/or community-focused policy work.

Responsibilities

  • Learn and become an expert in Murmuration’s full suite of product offerings, including Organizer, related third-party tools, and data.
  • Develop an in-depth understanding of Murmuration’s partners and their work to deliver tailored support that meets their specific goals and programmatic needs.
  • Manage a portfolio of Murmuration partners by implementing and maintaining onboarding plans; diagnosing and troubleshooting technical and non-technical issues; developing partner-specific support plans; developing and maintaining online support documentation and help resources; serving as the primary point of contact; managing weekly or bi-weekly meetings with campaign partners and an internal support pod; facilitating training for partners on Murmuration’s products; identifying project-based collaboration opportunities; and managing Campaign and Organizer service-level partners.
  • Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners.
  • Maintain a process or system for collecting partner feedback, specifically regarding partners’ use of the tool for evaluation and action.
  • Develop best-practices resources to help partners continue to derive maximum value from the tool.

Desired Qualifications

  • Past experience with Salesforce and/or political data software such as NGP VAN, NationBuilder, or PDI.
  • Experience working with diverse organizations and individuals.
  • A proven track record of successful team and/or cross-functional project management.
  • Experience working with data-driven organizations.

About the Company

Murmuration

Data-driven tools for civic engagement

Murmuration provides data, tools, and insights to help organizations boost civic engagement and build healthier, more equitable communities. Its platform translates community data into actionable analytics and practical resources that organizations can use to design and evaluate programs, engage residents, and measure impact. The product focuses on civic participation and community well-being, differentiating itself by offering targeted data-driven support for social change efforts rather than generic analytics tools. The company’s goal is to empower nonprofits, coalitions, and government partners to improve community health and equity through clearer insights, better engagement strategies, and accountable outcomes.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2014

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