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Raccoon AI

Enterprise AI solutions for customer service

Director of Marketing

Marketing Generalist & ManagementConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedHybrid

About the Job

Requirements

  • At least 5 years of experience in B2B SaaS, AI, or enterprise technology marketing.
  • Experience building brands and driving measurable business growth.
  • Experience leading projects, teams, or cross-functional initiatives.
  • Ability to balance marketing strategy and execution while working hands-on alongside the team.
  • Comfort working in a fast-growing startup environment with ambitious goals and limited resources.
  • Genuine interest in AI and emerging technologies, with experience incorporating AI tools into daily work and marketing workflows.
  • Strong English communication skills and ability to engage global audiences.

Responsibilities

  • Define and evolve the company's brand strategy, positioning, and messaging.
  • Establish the company as a recognized voice in AI-powered customer service, digital employees, and enterprise AI.
  • Grow brand awareness and market presence across key audiences and markets.
  • Build strategic partnerships with media, industry communities, and ecosystem partners.
  • Build the foundation for scalable demand generation and pipeline growth.
  • Partner with Sales to improve lead quality, conversion, and revenue impact.
  • Develop marketing programs that drive measurable business growth.
  • Establish performance metrics and a data-driven marketing culture.
  • Grow and lead a high-performing marketing team, fostering ownership, creativity, and continuous improvement.
  • Personally contribute to key marketing initiatives, including content, campaigns, events, and product launches.
  • Support growth into international markets through localized marketing initiatives and content.
  • Build awareness and engagement with global audiences, partners, and communities.
  • Contribute to future go-to-market strategies and market expansion efforts.

About the Company

Raccoon AI

Enterprise AI solutions for customer service

Raccoon AI provides enterprise AI solutions that integrate with existing systems to boost efficiency for B2B clients in Asia. Its three core products are Raccoon AI Service, which automates multi-channel customer service workflows; Raccoon AI GEO, which turns first-party conversation data into AI-ready content to improve generative AI search visibility; and Raccoon AI Crew, which offers internal AI employees for Q&A, SOP lookups, data organization, and cross-functional collaboration. The company differentiates itself by combining external customer-service automation with internal knowledge management and data-driven collaboration, backed by James Chou’s experience and an extensive regional client base. Its goal is to help organizations increase lead conversion, streamline customer support, and improve internal operations by turning conversations and knowledge into actionable outcomes.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Taipei, Taiwan
Founded
2020

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