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Rentokil

Global pest control and hygiene services

Field Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timePimpri-Chinchwad, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • The employee should become proficient with internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • Good interpersonal skills are required.
  • Good analytical and problem-solving skills are required.
  • The ability to communicate effectively is required.
  • Proactive planning and organizing ability is required.
  • Technical knowledge of pests, service processes, chemicals, and equipment is required.

Responsibilities

  • Own assigned service areas within the branch for operations-related actions and ensure qualified technicians are available to execute services for Resi, SA, and SMEs.
  • Ensure trained and certified technicians are available at all times according to Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention according to Technical Training Guidelines and service standard operating procedures (SOPs).
  • Ensure technicians have recommended preparations, materials, and service tools in working condition according to service SOPs.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions so technicians execute jobs according to instructions from the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates when required.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and ensure compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE for self and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA, including QSRs.
  • Ensure preparations, products, and materials listed in the Approved Preparations List are used in line with service SOPs.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of in line with SOPs.
  • Establish and periodically follow an equipment maintenance and repair schedule.
  • When Operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve the branch operations KPI.
  • Ensure technicians carry out treatments competently within Standard Treatment Time and follow route plans and timings set by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small branch accounts.
  • Plan and conduct one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to complaint management SOPs and update root causes in iCABS for timely ticket closure.
  • Analyze customer complaints by CO and service type, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of audit non-conformities related to service operations, internal and external.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate stock for pending and new jobs is available in the branch in line with APL and SOPs, and use near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Ensure all technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins, and discuss action plans to keep costs within limits.
  • Drive service and product leads for the assigned technician group through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues, and notify the line manager on a day-to-day basis.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations for night service, additional visits, and mismatches in covered areas.
  • Keep up to date with innovations and updates to service SOPs, SHE, and PN.
  • Meet the key result areas: complete all PMI pest audits for QSRs and small branch accounts; achieve the branch AoP material-consumption target; complete TPAs and development plans to target; keep technician call-out complaints below three per month and analyze and retrain technicians exceeding that level; maintain 100% trained and qualified technicians according to training guidelines (L-1 TAT within 30 days and L-2 within nine months of joining); and score above 90% in online self-learning assessments.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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