Housekeeping Supervisor

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

As a Housekeeping Supervisor, you will play a key role in ensuring our guest rooms, suites and public areas consistently reflect the exceptional cleanliness, presentation and attention to detail expected of the InterContinental brand. Leading by example, you will support and inspire our Housekeeping team to deliver outstanding service, maintain operational excellence and create memorable experiences for every guest.

Working closely with Room Attendants, Housepersons, Public Area Attendants and other resort departments, you will help ensure seamless room readiness, smooth guest arrivals and departures, and a welcoming environment throughout the resort.

Your day-to-day responsibilities will include, but are not limited to:

• Supervise and support Room Attendants, Housepersons and Public Area Attendants.
• Inspect guest rooms and public areas to ensure InterContinental cleanliness and presentation standards are met.
• Coordinate room readiness for guest arrivals and departures.
• Ensure guest requests are actioned promptly and housekeeping pantries remain clean and stocked.
• Coach team members, provide feedback and support their development.
• Report maintenance issues and uphold workplace health and safety standards.
• Assist with daily operations and support colleagues as required.

Base rate $31.75 + penalties + loading

See Yourself in Our Team 

To be successful in this part-time role, you will have:

• Previous housekeeping experience within a hotel or resort, preferably in a luxury or five-star environment.

• Supervisory experience or the ability to lead, motivate and support a diverse team.

• A strong eye for detail and a commitment to maintaining exceptional cleanliness and presentation standards.

• Excellent communication, organisational and time-management skills.

• The ability to prioritise tasks and work effectively in a fast-paced environment.

• A proactive, hands-on approach with a passion for guest satisfaction and service excellence.

• A commitment to workplace health and safety and following established procedures.

• Flexibility to work a rotating roster, including weekends and public holidays, as required.

Live the Island Life 

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community. 

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more. 

• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away. 

• Grow your career with opportunities for career growth, training, and professional development. 

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide. 

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 30th November 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled.