People Generalist

See yourself at Twilio

Join the team as Twilio’s next People Generalist.

About the job

This position is needed to support delivery of People priorities.  This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team. 

Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. 

Responsibilities

In this role, you’ll:

• Partner with the HRBP team supporting our GTM and Marketing functions to support program roll-outs and on-going process execution
• Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
• Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
• Support HR Leader on ad hoc projects
• Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
• Partner cross functionally with key stakeholders: Talent Management,  IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Program Management- annual cyclical events such as calibration, pulse surveys etc
• Maintain confidentiality of core HR data and projects

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in an HR role 
• Ability to take initiative and be a self-starter
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
• AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Desired:

• Experience partnering with or supporting GTM business units  
• Proficiency with HR systems, such as Workday and ServiceNow

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $90,800.00-$113,500.00 CAN
• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.