Job Description

We are searching for a new Senior Application Support Analyst to join our global Business Systems team, with extensive knowledge of SAP SuccessFactors. 

In this role your will provide tier 2/3 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as necessary

Key Responsibilities;

• Identify opportunities for application enhancement to improve efficiency and resilience
• Create and manage all aspects of users’ application security; profiles, roles, permissions, and sharing rules in SuccessFactors
• Prepare and execute manual data migrations as requested
• Configure system settings, workflows, and processes to meet specific business requirements.
• Update and document knowledge base articles and system process flows as required
• Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems
• Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment
• Stay informed about system updates and industry best practices to enhance system capabilities
• Contribute to the bi-annual SuccessFactors release management processCreate and maintain custom reports and dashboards to provide key HR metrics and analytics , including Table, Canvas, and Story reporting within SuccessFactors.
• Work with stakeholders to understand reporting requirements and deliver actionable insights
• Support the broader production team by triaging issues for other business applications such as Saleforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters and more
• Work closely and effectively with business stakeholders, development team and other run-team members to ensure application performance and end-user satisfaction
• Occasional after-hours support may be required due to high volumes of tickets

Qualifications

• Advanced knowledge of SAP-SuccessFactors Administrator credentials
• Strong organizational and communication skills
• Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems including Freshworks, and Jira
• Experience with data tools like Data Loader and Demand Tools is preferred
• Prior experience with business additional applications: Salesforce, NetSuite, Varicent, Totango, Zendesk, SmartRecruiters, and Boomi is a plus
• Excellent ability to work across the organization with users at various levels of application proficiency
• Passion to work within a fast paced, high energy, high tech environment
• Must have very good written and verbal communication skill
• Must be self-motivated and pro-active
• Comfortable working on a variety of simple to complex projects
• Comfortable working with Large organization with global footprint would be a plus.
• Prior experience with Agile methodology
• Bachelor’s Degree in Computer Engineering, Business Administration or Information Systems preferred