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Pacific Health Group

Integrated Medi-Cal care coordination provider

Senior Human Resources Generalist

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeCalifornia, USA$75k /yr

About the Job

Requirements

  • A Bachelor's degree in Human Resources or a related field is required.
  • At least 5 years of progressive HR generalist experience in complex employee relations environments is required.
  • Strong working knowledge of California employment law, including experience with leave administration and workplace accommodations, is required.
  • Experience conducting workplace investigations and advising managers on corrective action is required.
  • Proficiency with HRIS platforms, including Paycom, and ATS platforms, including Workable or similar systems, is required.
  • Eligibility to work in the United States is required.

Responsibilities

  • Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.
  • Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations.
  • Maintain accurate and confidential employee relations records.
  • Facilitate conflict-resolution discussions when appropriate.
  • Identify employee relations trends and recommend proactive solutions.
  • Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.
  • Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.
  • Review HR documentation for accuracy, consistency, and professionalism.
  • Support managers with clear expectations, effective feedback, and appropriate follow-up.
  • Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.
  • Identify recurring management challenges that may require additional training or support.
  • Provide advanced support for complex leave, return-to-work, and workplace accommodation matters.
  • Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.
  • Coordinate the interactive process for workplace accommodations as assigned.
  • Communicate with employees and managers regarding documentation, available options, and next steps.
  • Document accommodation discussions and approved outcomes.
  • Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.
  • Interpret and explain HR policies to employees and managers.
  • Promote consistent application of policies across departments.
  • Draft and revise HR policies, procedures, forms, templates, and employee communications.
  • Support personnel-file, documentation, leave, employee relations, and compliance audits.
  • Identify potential compliance risks and recommend corrective action.
  • Assist with agency inquiries, claims, audits, and legal-document requests as directed.
  • Maintain current knowledge of California employment practices and HR best practices.
  • Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.
  • Support involuntary separations and sensitive exit interviews.
  • Identify retention concerns and recurring employee-experience themes.
  • Provide backup support for critical HR functions during absences or high-volume periods.
  • Ensure HR documentation and employee communications are complete, accurate, and professional.
  • Serve as a senior resource to the HR Generalist and HR Coordinator.
  • Provide guidance on employee relations, leave administration, documentation, policies, and HR procedures.
  • Review complex correspondence and employee documentation as assigned.
  • Support training and cross-training of less-experienced HR team members.
  • Promote consistent HR practices and strong internal collaboration.
  • Support employee-engagement, recognition, and retention initiatives.
  • Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes.
  • Recommend practical improvements based on employee feedback and workforce trends.
  • Lead assigned HR projects from planning through implementation.
  • Develop project timelines, responsibilities, communications, and success measures.
  • Support new HR programs, organizational changes, policy implementations, and process improvements.
  • Track and analyze employee relations, turnover, retention, leave, accommodation, and other HR data.
  • Prepare reports and recommendations for the Human Resources Manager.
  • Perform other related duties and special projects as assigned.

Desired Qualifications

  • Experience working in a startup or high-growth environment is preferred.
  • Healthcare industry experience is preferred.
  • A professional HR certification (SHRM, HRCI, or equivalent) is preferred.

About the Company

Pacific Health Group

Integrated Medi-Cal care coordination provider

Pacific Health Group provides integrated Medi-Cal care coordination in California, working with 39 health plans to serve more than 38,000 members across 44 counties. Its flagship Enhanced Care Management coordinates medical, behavioral, and social services for members with complex needs, complemented by Community Supports like housing navigation, rent assistance, medically tailored meals, and home modifications. Street Medicine reaches unsheltered individuals, while Community Health Workers provide culturally responsive care navigation and advocacy; additional services include behavioral health support, medical transportation, and a Clubhouse program for adults with mental illness. The approach follows CalAIM’s whole-person care, addressing social determinants of health to reduce fragmentation and improve stability for at-risk Medi-Cal beneficiaries.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Carlsbad, CA
Founded
2023

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