Senior Human Resources Generalist
$75k/yr
Senior
Bachelor's
United States
Hybrid
People & HRHR Generalist & Employee Relations
About the job
Requirements
- A bachelor's degree in Human Resources or a related field is required.
- At least 5 years of progressive human resources generalist experience in complex employee relations environments is required.
- Strong working knowledge of California employment law, including experience with leave administration and workplace accommodations, is required.
- Experience conducting workplace investigations and advising managers on corrective action is required.
- Proficiency with human resources information system platforms, including Paycom, and applicant tracking system platforms, including Workable or similar systems, is required.
- Eligibility to work in the United States is required.
Responsibilities
- Serve as a human resources resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.
- Interview employees and witnesses, review relevant documentation, and prepare investigation summaries and recommendations.
- Maintain accurate and confidential employee relations records.
- Facilitate conflict-resolution discussions when appropriate.
- Identify employee relations trends and recommend proactive solutions.
- Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.
- Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.
- Review human resources documentation for accuracy, consistency, and professionalism.
- Support managers with clear expectations, effective feedback, and appropriate follow-up.
- Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.
- Identify recurring management challenges that may require additional training or support.
- Provide advanced support for complex leave, return-to-work, and workplace accommodation matters.
- Partner with the Human Resources Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.
- Coordinate the interactive process for workplace accommodations as assigned.
- Communicate with employees and managers regarding documentation, available options, and next steps.
- Document accommodation discussions and approved outcomes.
- Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.
- Interpret and explain human resources policies to employees and managers.
- Promote consistent application of policies across departments.
- Draft and revise human resources policies, procedures, forms, templates, and employee communications.
- Support personnel-file, documentation, leave, employee relations, and compliance audits.
- Identify potential compliance risks and recommend corrective action.
- Assist with agency inquiries, claims, audits, and legal-document requests as directed.
- Maintain current knowledge of California employment practices and human resources best practices.
- Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.
- Support involuntary separations and sensitive exit interviews.
- Identify retention concerns and recurring employee-experience themes.
- Provide backup support for critical human resources functions during absences or high-volume periods.
- Ensure human resources documentation and employee communications are complete, accurate, and professional.
- Serve as a senior resource to the Human Resources Generalist and Human Resources Coordinator.
- Provide guidance on employee relations, leave administration, documentation, policies, and human resources procedures.
- Review complex correspondence and employee documentation as assigned.
- Support training and cross-training of less-experienced human resources team members.
- Promote consistent human resources practices and strong internal collaboration.
- Support employee-engagement, recognition, and retention initiatives.
- Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes.
- Recommend practical improvements based on employee feedback and workforce trends.
- Lead assigned human resources projects from planning through implementation.
- Develop project timelines, responsibilities, communications, and success measures.
- Support new human resources programs, organizational changes, policy implementations, and process improvements.
- Track and analyze employee relations, turnover, retention, leave, accommodation, and other human resources data.
- Prepare reports and recommendations for the Human Resources Manager.
- Perform other related duties and special projects as assigned.
Desired Qualifications
- Experience working in a startup or high-growth environment.
- Healthcare industry experience.
- Professional human resources certification, such as SHRM, HRCI, or equivalent.
About the company
Pacific Health Group delivers integrated Medi-Cal care coordination in California, working with 39 health plans to serve over 38,000 members in 44 counties. Its flagship Enhanced Care Management coordinates medical, behavioral, and social services for people with the most complex health needs, supplemented by Community Supports like housing navigation, rent assistance, medically tailored meals, and home modifications. Street Medicine reaches unsheltered individuals, while Community Health Workers provide culturally responsive care navigation and advocacy; additional services include behavioral health support, medical transportation, and a Clubhouse for adults with mental illness. Guided by CalAIM, the organization aims to reduce fragmentation by addressing social determinants of health and managing risk and needs through a unified, whole-person approach.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Carlsbad, California
Founded
2023
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Simplify's Take
What believers are saying
- Pacific launched 2026 Transitional Rent, unlocking mandatory managed-care demand immediately.
- August 2026 messaging shows underused Northern California services, leaving substantial growth headroom.
- 39 health-plan partners expand cross-sell opportunities across Medi-Cal counties and member segments.
What critics are saying
- CalAIM rule changes from DHCS in 2026 can slash reimbursement and utilization fast.
- Health Net, L.A. Care, and Partnership can insource care coordination, squeezing Pacific’s contracts.
- A data breach or billing dispute would devastate trust because members receive no-cost sensitive services.
What makes Pacific Health Group unique
- Pacific Health Group’s ECM, Community Supports, and Street Medicine bundle spans 39 health plans.
- Its 2026 Transitional Rent offering fits California’s first mandatory Community Support statewide.
- The company reports serving 38,000 members across 44 counties, giving statewide operational breadth.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options