Concierge

Job Description

The knowledge and expertise of a great Concierge are essential to meeting the expectations of our Owners and Guests during their stay at the Lodge. Your ability to anticipate needs and provide thoughtful, informed recommendations will help create a truly memorable experience. Acting as a liaison between Owners, Guests, internal departments, and external vendors, you play a key role in ensuring every aspect of the guest experience is seamless and enjoyable.

This is a seasonal, full-time position. Please note that employee housing is not available.

What’s in it for you:

• A wonderful work-life balance with incredible access to the outdoors just steps from the Lodge
• Seasonal full-time employment with potential offseason opportunities
• Options for medical, dental, vision, disability, and life insurance, as well as a 401(k)
• An incredible team culture with meaningful engagement opportunities—truly a place to feel appreciated
• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the global network
• The ability to make a difference through Corporate Social Responsibility initiatives, such as Planet 21

What you will be doing:

• Assist guests with lodge facilities in an informative and helpful manner
• Personalize each guest’s experience by providing a professional, friendly, and engaging welcome
• Maintain a strong presence in the Club Room as an ambassador of the property and brand, delivering exceptional service
• Address guest concerns promptly, ensuring proper documentation and communication with the appropriate departments
• Perform basic bartending duties

Qualifications

Your experience and skills include:

• A strong ability to focus on guest needs while remaining calm, courteous, and professional at all times
• Excellent interpersonal and problem-solving skills
• The ability to perform effectively under pressure in a fast-paced environment
• Strong communication skills with a polished and professional presentation
• Flexibility to work a variety of shifts, including weekends, holidays, and both morning and evening hours
• A collaborative mindset with the ability to work cohesively as part of a team
• Proficiency in Microsoft Windows applications; previous experience with a Property Management System is preferred

Additional Information

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $22.55

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Compensation: 22.55 to N/A (USD) (HOURLY)