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Atrium Health

Operates hospitals and care network

Medical Assistant 2 Telepresenter

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USAIn-person

About the Job

Requirements

  • High school graduation or equivalent is required.
  • Basic Life Support certification is required per policy guidelines.
  • Current certification must be maintained.
  • The candidate must be recognized or certified as a Certified Medical Assistant or Registered Medical Assistant by an approved national organization.
  • The candidate must have five years of experience as a Certified Medical Assistant or Registered Medical Assistant after certification, or qualify for advancement by registering through an Advocate Health-recognized continuing education unit program and completing one of the listed certificate courses.
  • Teammates must be in good standing within the department, with performance ratings that meet or exceed expectations.
  • The role requires fluency in basic English for speaking, reading, and writing.
  • The candidate must be able to lift and support 35 pounds and perform the listed physical activities; the role may involve exposure to communicable diseases and requires intact sight, hearing, smell, touch, and manual finger dexterity.

Responsibilities

  • Provide caring and compassionate customer service to support a positive patient experience.
  • Interact with patients and families in a wide variety of sensitive situations.
  • Use critical thinking and decisive judgment in a fast-paced environment and work cohesively both independently and as part of a team.
  • Interview patients, record medical information, and measure vital signs.
  • Update health maintenance information at patient visits, identify medication changes accurately, and update allergy information at each visit.
  • Follow standard precautions, organizational policies, and regulatory agency standards.
  • Complete Clinical Laboratory Improvement Amendments-approved waived laboratory tests and practice-specific diagnostic testing in accordance with applicable standards.
  • Conduct point-of-care testing according to standing or provider orders and perform quality control and maintenance for applicable in-office laboratory procedures.
  • Develop and implement treatment plans.
  • Provide direction and training to lower-level staff.
  • Collect, prepare, and log blood, tissue, and other laboratory specimens.
  • Track and log ordered laboratory and diagnostic tests and provide results to the care team.
  • Serve as an electronic medical record super user.
  • Complete required annual in-service education and training to maintain professional standards.
  • Complete an annual unit-based project.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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