Tesco

Grocery and general merchandise retailer

IT End User Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePrague, CzechiaIn-person

About the Job

Requirements

Previous experience relevant to Service and Operations.
Knowledge of service management.
Knowledge of monitoring and operations.
Knowledge of process automation.
Knowledge of data analytics and reporting.
Knowledge of operational efficiency.
Market knowledge of Service and Operations.
Knowledge of supplier performance management.
Knowledge of core technology.
Awareness of retail technology.
Ability to communicate and influence.
Curiosity and willingness to learn.
Ability to embrace and enable change.
Practical knowledge of systems, infrastructure, and applications used within the Tesco business environment.
Specialist knowledge of specific IT service management systems and reporting tools.
Knowledge of relevant service-level agreements and their implications for support.
Ability to apply incident, problem, and change concepts based on ITIL.
Ability to diagnose issues and resolve them.
Ability to assess and prioritize tasks based on impact, escalating where required.
Ability to capture information accurately.
Ability to communicate clearly and concisely and demonstrate empathy under pressure.

Responsibilities

Provide systems monitoring and support as a member of the technical team.
Collaborate with Infrastructure and Applications teams to assist them in supporting systems and applications.
Keep technical skills up to date and track new technologies.
Identify opportunities for process automation and simplification.
Resolve incidents to a high standard.
Follow established practices and guidance using the latest tools and techniques.
Own issues and communication through to resolution.
Support service delivery and continuous improvement across Service and Operations areas.
Own and deliver reporting that supports operational targets and outcomes.
Take responsibility for the support process for the assigned specialist area.

About the role

As a Systems Anlays you work independently across the Service Management disciplines to support service delivery and continuous improvement to Service and Operations areas. You have specialist knowledge of specific ITSM systems and reporting tools and are responsible for the support process for that specialism.

You deliver quality services for all stakeholders, with the impact ranging from saving time and effort to re-defining normal. You exhibit practical knowledge of various systems, infrastructure, and applications used within the Tesco business environment, knowing the latest technology and Service Management trends. You own and deliver reporting that supports operational targets and outcomes.

What is in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with:

Yearly salary bonus - based on both individual and business performance
Sick leave compensation
1 extra week of annual leave above your legal entitlement of 4 weeks, to support your well-being and family life
Pension insurance contribution
Cafeteria benefit system & Multisport card
Training and Development Plan, supported by certified training and learning platforms like Udemy, Udemy Pro and LinkedIn
Referral Bonus
Flexible work time
With our Tesco Colleague Clubcard you and your family can enjoy a 15% discount on in-store and online shopping
Meal allowances
Virtual doctor and Employee assistance program to support colleagues wellbeing

You will be responsible for

Provide systems monitoring and support as a member of technical team
Collaborate with Infrastructure and Applications teams to assist in how they support systems/apps
Keep your technical skills up to date and keep track of new technologies
Demonstrate initiative towards process automation/ simplification
Demonstrate accurate capturing of information
Flair for issue diagnosis, through to resolution
Able to assess and prioritise tasks, based on their impact, escalating where required
High quality resolution of incidents
Can apply incident, problem and change concepts, as based on ITIL
Analytical approach to problem solving
Demonstrate empathy, even when under pressure
Clear and concise in communication at all times
Readily owns issues and communication through to resolution
Follow established practices and guidance using the latest tools and techniques
Possess knowledge of relevant SLA’s and their implications for support

You will need

Service management
Monitoring and operations
Process automation
Data analytics and reporting
Operational efficiency
Market Knowledge (Service & Operations)
Supplier performance management
Core Technology
Retail Technology Awareness
Communication & Influencing
Curiosity & Learning
Embracing and Enabling Change
Previous experience relevant to Service and Operations

About us

Tesco Technology was established in Prague to support Tesco’s retail business in Central Europe and across the Tesco Group. What began as a regional center over 25 years ago has evolved into a modern, forward-thinking team, driving innovation and digital transformation throughout the region.

With operations in the UK, Ireland, India, Hungary, Poland, and the Czech Republic, we’re committed to delivering great value to our customers every day.

When you join our Tesco Technology team in Prague, you'll be employed by Tesco Stores ČR a.s., the Tesco legal entity responsible for your employment.

About the Company

Tesco

Grocery and general merchandise retailer

Tesco is best understood as a multinational grocery and general-merchandise retailer. The group combines customer-facing retail with distribution, digital, commercial, and analytical capabilities. It serves households through stores and online shopping while also operating wholesale, data-science, and financial-service businesses. Work spans stores, fulfillment, supply chain, product, technology, data, finance, and group functions. The scope reflects Tesco PLC and its principal business lines without implying every role sits in the core supermarket operation.

Company size: Not listed
Company stage: IPO
Headquarters: Broxbourne, United Kingdom
Founded: 1919

Recently Posted Jobs

Explore more opportunities at Tesco

See more jobs