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Riderflex

Team Lead

Full-TimePosted on 10/20/2026
$20/hr+ Tips + Annual bonus pool
Mid
Springfield, MA, USA
In Person
RetailRetail Store Management

About the job

Requirements
  • Must be at least 21 years of age.
  • Must pass all state-required background checks and Cannabis Control Commission badging.
  • Must be able to lift up to 50 pounds.
  • Must have a high school diploma or GED.
  • Must have previous experience as a Team Lead, Shift Lead, Supervisor, or in a similar leadership role.
  • Must be available for closing shifts, weekends, and holidays.
  • Must have strong math skills for cash handling and reconciliation.
  • Must have excellent communication skills and attention to detail.
Responsibilities
  • Open and close the dispensary and run day-to-day floor operations.
  • Lead the store in the absence of senior management.
  • Manage shift coverage and respond to callouts.
  • Train and onboard new team members.
  • Make sound decisions under pressure and keep the team calm during busy periods.
  • Oversee Budtender performance and monitor customer interactions.
  • Coach employees directly and provide input for performance evaluations.
  • Track write-ups related to uniform, performance, and attendance.
  • Reinforce accountability, professionalism, and adherence to policy.
  • Support employee development and product knowledge, including terpenes and cannabinoids.
  • Manage cash handling, register reconciliation, safe counts, and daily financial reporting.
  • Process returns and exchanges accurately.
  • Support inventory accuracy, receiving, and cycle counts.
  • Follow bag-to-screen and scanning procedures precisely.
  • Maintain compliance with Massachusetts Cannabis Control Commission regulations and company standard operating procedures.
  • Handle customer complaints and escalations professionally.
Desired Qualifications
  • Cannabis industry experience is strongly preferred.
  • Hands-on METRC experience is strongly preferred.
  • Dutchie point-of-sale experience is strongly preferred.
  • One to three years of retail supervisory experience is strongly preferred.
  • Working knowledge of state and local regulatory guidance, with the ability to interface with the Cannabis Control Commission if needed, is strongly preferred.
  • Proficiency with Microsoft Office and comfort learning new software are strongly preferred.

About the company

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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