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Full-Time

Trip Coordinator

Posted on 6/27/2024

Zūm

Zūm

201-500 employees

End-to-end student transportation solutions

Data & Analytics
Education

Compensation Overview

$65k - $70kAnnually

+ Bonus + Equity + Commissions

Mid, Senior

Kansas City, MO, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • High school Diploma or equivalent required; completion of college level courses preferred
  • 3-5 years’ experience in customer service environment required
  • Strong customer service skills required
  • Solid data entry skills required
  • Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
  • One or more years of driving experience on field trips preferred
  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers
  • Highly organized and able to work with minimal supervision
Responsibilities
  • Take field trip or Charter business orders through the electronic mail system or over the phone
  • Provide accurate pricing information to customers
  • Enter and record trips into company’s database system
  • Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
  • Generate trip reports as needed for Location management or others
  • Communicate with customers, invoice trips and track payments
  • Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
  • Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
  • Encourage compliance with company policies and procedures
  • Perform various administrative tasks
  • Other duties as assigned

Zum offers an end-to-end student transportation solution powered by platform technology and analytics-driven operations, featuring a connected platform for parents, drivers, and schools, and multi-size vehicle fleets, including electric vehicles.

Company Stage

Series D

Total Funding

$201M

Headquarters

Redwood City, California

Founded

2014

Growth & Insights
Headcount

6 month growth

21%

1 year growth

48%

2 year growth

107%

Benefits

Competitive compensation, including cash and equity

Medical, dental and vision benefits, including paid membership to One Medical

Unlimited vacation policy

Free daily catered lunches + fully stocked kitchen at HQ

INACTIVE