Responsibilities:

• Take field trip or Charter business orders through the electronic mail system or over the phone
• Provide accurate pricing information to customers
• Enter and record trips into company’s database system
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
• Generate trip reports as needed for Location management or others
• Communicate with customers, invoice trips and track payments
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures
• Perform various administrative tasks
• Other duties as assigned

Requirements:

• High school Diploma or equivalent required; completion of college level courses preferred
• 3-5 years’ experience in customer service environment required
• Strong customer service skills required
• Solid data entry skills required
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
• One or more years of driving experience on field trips preferred
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision