Overseas Operations Specialist

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

We’re looking for an Overseas Operations Specialist for Southeast Asia to drive early user operations, localization, and product feedback loops for an AI Agent product across the region.

1.Own the operations strategy for the AI Agent product in Southeast Asia, including market prioritization, user segmentation, growth channels, localization direction, and operating cadence.

2.Acquire seed users in target markets and run localized operations across channels including but not limited to content, communities, and influencers, identifying and validating the growth motions that work best in each local market.

3.Through user research and market insight, develop a deep understanding of how knowledge workers and business users in Southeast Asia use AI tools; build localized use cases and templates for SEA users, and close the product feedback loop.

Who We Look For

• 5+ years of experience in user operations, content operations, community operations, or growth operations; hands-on experience in Southeast Asian markets is preferred.

• Hands-on experience in content, community, and influencer / KOL operations, with the ability to plan and execute campaigns independently.

• Familiar with AI products, productivity tools, SaaS, or cross-border ecommerce tools, with a strong understanding of user workflows.

• Strong user insight and data sensitivity, with the ability to optimize operations based on activation, retention, and other usage data.

• Excellent written and spoken English is required. Proficiency in Chinese Mandarin is required as approximately 50% of the role involves collaborating with China headquarters on business discussions, meetings, and documentation.

Preferred Qualifications

• Experience driving early user operations or cold-start growth in a new country or market.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.