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IHG

Global hotel company

Executive Housekeeper

Food Service & HospitalityPosted on Nov 13
Full-timeJapanNo salary listedIn-person

About the Job

Requirements

  • Practical experience in the housekeeping department of a luxury or full-service hotel.
  • Experience managing or administering a housekeeping department.
  • Knowledge and experience in guest-room quality control, staff management, and budget management.
  • High communication ability in Japanese.
  • High quality awareness and attention to detail appropriate to a luxury hotel.
  • Leadership ability to guide the team and bring out staff capabilities.
  • Strong organizational, planning, and problem-solving ability.
  • Cost awareness and numerical management ability, including labor and consumables costs.
  • Ability to prioritize multiple tasks appropriately and respond quickly.
  • Strong communication ability to promote coordination between departments.
  • Ability to respond positively to change and promote continuous improvement and organizational growth.
  • High ethical standards and sense of responsibility, with trusted leadership.

Responsibilities

  • Oversee cleanliness, maintenance condition, and quality standards for guest rooms, public areas, and back-of-house areas.
  • Maintain and improve guest-room quality based on IHG brand standards and the hotel's own quality standards.
  • Conduct room inspections and check cleaning quality, supplies, equipment, and amenities.
  • Provide room environments attentive to detail and based on guests' stay styles and needs.
  • Monitor room availability for sale and promote efficient room operations in coordination with the front office.
  • Coordinate with engineering and respond promptly to defects and maintenance matters in guest rooms and public areas.
  • Respond promptly and appropriately to guest requests, feedback, and complaints regarding rooms.
  • Anticipate guest expectations and provide personalized room environments and service.
  • Oversee room preparation tailored to individual needs, including special occasions and VIP guests.
  • Analyze guest feedback and satisfaction survey results and use them to improve service quality.
  • Coordinate with the front office and other related departments to deliver a consistent guest experience.
  • Oversee housekeeping department organization, staff labor management, and staffing assignments.
  • Set departmental goals and manage performance and operational progress.
  • Promote staff recruitment, education, training, evaluation, and career development.
  • Develop departmental leaders and supervisors and cultivate next-generation talent and successors.
  • Use IHG performance-management and talent-development systems to continuously strengthen the organization.
  • Build a supportive and mutually respectful workplace and team culture.
  • Prepare and manage the departmental budget and control costs such as labor and consumables.
  • Promote appropriate staffing based on room occupancy and improve productivity.
  • Manage inventory and ordering of linen, amenities, cleaning supplies, and equipment.
  • Manage external vendors' service quality, contract terms, and work performance.
  • Improve operational efficiency and optimize costs by reviewing work processes.
  • Ensure compliance with IHG brand standards, hotel operating standards, and quality-management standards.
  • Ensure compliance with hygiene, safety, occupational safety, and relevant laws and regulations.
  • Properly manage room master keys and access permissions.
  • Ensure protection of guest personal information and privacy.
  • Respond to regular quality and brand audits and develop and implement improvement plans.
  • Work to reduce environmental impact in line with the hotel's sustainability policy.
  • Coordinate with front office, engineering, food and beverage, and other departments to optimize hotel-wide operations.
  • Build an efficient and flexible operating structure based on room occupancy and guest trends.
  • Identify operational issues and drive the development and implementation of improvements.
  • Consider introducing new initiatives and technologies to improve productivity and service quality.
  • Promote cross-departmental communication and contribute to improving hotel-wide service quality.

Desired Qualifications

  • Experience working for IHG or another international hotel brand.
  • Experience using hotel systems such as Opera PMS or housekeeping management systems.
  • English communication ability.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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