Cato Networks

Cloud-based network security and connectivity platform

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeBelgiumNo salary listed

About the Job

Requirements

At least 5 years of experience, ideally in a customer success or sales role at a high-growth software-as-a-service or technology vendor.
Experience working with networking, security, or artificial intelligence software solutions.
Understanding of artificial intelligence security fundamentals and emerging risks, such as generative artificial intelligence usage, data leakage, and shadow artificial intelligence.
Ability to clearly communicate and present to different audiences in a concise, professional, and compelling manner.
Ability to listen effectively, understand customer needs even when they are not clearly articulated, and find sustainable solutions.
Ability to influence and persuade at all levels and establish trusted-advisor status with key stakeholders.
Ability to stay organized and work effectively in a nimble, fast-paced environment.
Problem-solving ability, ownership, and commitment to resolving issues.
Ability to travel up to 25% of the time.

Responsibilities

Manage the health of assigned accounts, ensuring customers remain with and grow with the company and realize the full value of their investment in its technology.
Develop meaningful relationships with customer stakeholders and internal Sales, Customer Success, Research and Development, and Support Engineering teams.
Own and coordinate the post-sales process, including conducting quarterly business reviews, assessing product-adoption maturity, managing renewals, and managing upsells.

Desired Qualifications

Understanding of artificial intelligence security fundamentals and emerging risks, such as generative artificial intelligence usage, data leakage, and shadow artificial intelligence, is an advantage.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager for the Benelux region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills and Experience:

5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
Experience working with Networking, Security or AI Software solutions
Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI) – an advantage
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organised and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Ability to travel up to 25% of the time

#LI-HE1

About the Company

Cato Networks

Cloud-based network security and connectivity platform

Cato Networks provides a cloud-based network and security service that connects all of a business's branches, data centers, remote workers, and cloud resources through a single platform. It offers Cato SASE Cloud with SSE 360, which merges network connectivity and security into one service that can progressively replace or augment existing networks and security tools. The system runs from the cloud and is accessed via a subscription, scalable to fit organizations of any size. It operates from 80+ global points of presence to ensure secure, optimal routing and performance for users anywhere, with built-in traffic optimization to reduce data usage and costs. In short, it delivers secure, fast, and centralized connectivity for distributed organizations, aiming to simplify and strengthen enterprise networking and security at scale.

Company size: 1,001-5,000
Company stage: Private
Total funding: $1.1B
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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