All Accor

Global hotel management, franchising, loyalty program

Front Office Agent

Hotel Guest ServicesUpdated on Nov 11

Full-timeSonoma, CA, USA$28In-person

About the Job

Requirements

Customer service experience is beneficial.
Guest service, communication, and memorization skills are required.
Computer knowledge and strong computer skills are required.
Cash-handling ability and experience are required.
Basic accounting principles are required.
The ability to handle difficult or pressured situations calmly is required.
Strong interpersonal skills, guest-service orientation, and problem-solving skills are required.
The ability to multitask is required.
Experience working with a diverse guest population is required.
High school diploma or equivalent is required.
High-school-level mathematical skills are required.
Applicants must provide proof that they are legally able to work in the United States.

Responsibilities

Provide professional, friendly, and engaging service to guests.
Greet, welcome, and farewell guests pleasantly and professionally.
Complete guest registration by accurately verifying, entering, and retrieving information.
Answer the telephone promptly and respond to guest inquiries with accurate information.
Become familiar with the property, its facilities, and services.
Interact with guests in a timely, accurate, and courteous manner.
Maintain current and correct posting of charges.
Close guest accounts at checkout; when guests are dissatisfied, negotiate a compromise.
Become knowledgeable about all guestrooms and suites.
Complete each front-desk procedure accurately, consistently, and completely.
Become familiar with daily hotel events, including their times and locations.
Learn hotel outlets and services, including their hours of operation.
Work closely with bell staff to ensure smooth guest arrivals and departures.
Maintain a neat and clean uniform and grooming in accordance with property policy.
Maintain punctuality and attendance.
Work safely and take care of hotel and guest property.
Perform cashier audits completely and accurately.
Follow the cash activity and house bank agreement.
Handle guest requests, inquiries, and complaints pleasantly, professionally, and accommodatingly.
Cover Royal Service shifts as needed.
Perform other duties as assigned.

Desired Qualifications

Customer service experience is listed as a benefit.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.

Key Responsibilities:

Consistently offer professional, friendly, and engaging service
To greet, welcome and farewell guests pleasantly and professionally.
To complete the registration process by accurately verifying, inputting, and retrieving information.
To promptly answer the telephone and respond to all guests inquiries with accurate information.
To be familiar with SMI, all the facilities and services offered.
To be timely, accurate and courteous during all interaction with guests.
To maintain current and correct posting of all charges.
To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
To be knowledgeable regarding all guestrooms and suites.
To do each Front Desk procedure accurately, consistently and completely.
To become familiar with daily events, times and locations within the hotel.
To become knowledgeable of hotel outlets and services offered to include hours of operation.
To work closely with bell staff to ensure smooth arrival and departure of guests.
To keep uniform neat and clean and be well groomed in accordance with SMI policy.
To be punctual and have excellent attendance.
To be safety conscious.
To take good care of hotel and guest property.
To perform cashier audit completely and accurately.
To adhere to cash activity and house bank agreement.
To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
Covering Royal Service Shifts as needed is required
Perform other duties as assigned

Rate of Pay: $28.00

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer service experience a benefit
Guest service skills, good communication skills, and memorization skills.
Computer knowledge
Cash handling
Strong Inner Personal Skills
Ability to handle difficult/pressure situations calmly
Cash Handling and basic accounting principles
Strong guest service orientation
Problem solving skills
Multi-task orientated
Excellent computer skills
Projects positive, healthful and happy image
High School Diploma or equivalent
Experience with working with a diverse guest population
Basic computer skills
Cash handling experience
Basic accounting principles
High School level Mathematical skills

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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