Customer Success Manager
Validio
Customer Success Manager
Validio
Data observability, quality, lineage, cataloguing platform
Validio is the agentic data management platform that automates data quality, lineage, and cataloging — so enterprises can finally trust the data behind their analytics, AI, and reporting. As a Customer Success Manager, you own what comes after the signature — the part where that trust is actually earned.
You'll own a portfolio of global enterprise customers from onboarding to renewal: getting them live, uncovering the next use case, and turning early adopters into the references that grow with us. As an early member of the team, you'll build the playbook while you're running it.
What you'll do
Own post-sale relationships end to end across a portfolio of leading global enterprises
Lead onboarding and implementation, and get customers to value from day one
Drive adoption through proactive check-ins, enablement sessions, and hands-on problem solving
Act as a strategic advisor — learn each customer's environment deeply and uncover the next use case
Partner with Sales on renewals and expansion, backed by real understanding of where the value sits
Be the voice of the customer to Product and Engineering, and shape the roadmap with what you hear
Build and refine our Customer Success playbook as we scale
What you'll bring
5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles, managing senior and technical stakeholders
The range to move from a leadership conversation to a product demo to hands-on implementation in the same week
Strong project management instincts, and a record of driving complex cross-functional work to done
A commercial instinct for retention and expansion, and the ownership to act without being told how
Excellent communication in English, and the empathy to read a room and adjust
Bonus points for
Fluency with the modern data stack (e.g. Snowflake, BigQuery, Databricks, Looker, Tableau) and SQL
Building a Customer Success motion from an early stage
Why Validio
Founded in Sweden in 2019, we're trusted by data-driven enterprises like Nordea, Canva, and Truecaller. Data quality is becoming the foundation everything else — analytics, AI, agents — is built on, and we're defining that category. You'll own the relationships that turn our earliest enterprise customers into the proof.
Come as you are. We hire for what you'll build with us, and we welcome applicants of every background.
Validio builds an agentic data observability platform focused on data quality, lineage and cataloguing to help regulated and AI-driven organizations trust their reporting and production AI. The platform runs automated monitoring and anomaly detection across large data sets, with features spanning data quality checks, lineage tracking, and a searchable data catalog for cross-functional business and technical users (not just engineers). Unlike tools that target only engineering observability, Validio emphasizes governance and collaboration across teams, serving customers such as Nordea, Deutsche Glasfaser, Canva, Truecaller, Surfshark and AllianceBernstein. The company aims to expand its go-to-market footprint in the US, UK and Northern Europe and continue product development to better support regulated environments and AI-driven workloads.
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