Field Service Engineer 1

As a Field Service Engineer at Honeywell Building Automation (BA), you will play a critical role in delivering world-class technical support, maintenance, commissioning, and lifecycle services for our Building Management Systems (BMS), Fire Alarm Systems, Access Control, Video Surveillance (CCTV), and Integrated Security Solutions across Morocco.You will be responsible for the installation, commissioning, troubleshooting, maintenance, and optimization of Honeywell systems at customer sites, ensuring the highest levels of system performance, customer satisfaction, and operational excellence.Working closely with customers, project teams, sales, and technical support organizations, you will act as a trusted technical advisor, helping customers maximize the value of their Honeywell investments while driving service growth opportunities.You will report directly to the Field Service Engineering Manager and will be based in Morocco, supporting customers across the country as required.

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, Automation Engineering, Mechatronics, Computer Engineering, or a related technical discipline.
• Minimum 8 years of hands-on experience in field service, commissioning, maintenance, or technical support within Building Automation, ELV, or Industrial Automation environments.
• Strong technical expertise in one or more of the following: 
• Building Management Systems (BMS)
• Fire Alarm Systems
• Access Control Systems
• Video Surveillance (CCTV)
• Integrated Security Systems
• Experience with Honeywell platforms such as: 
• EBI (Enterprise Buildings Integrator)
• Niagara Framework
• Trend Controls
• Honeywell Security Solutions
• Good understanding of: 
• HVAC controls
• BACnet, Modbus, LonWorks, and IP-based communications
• Technical Troubleshooting
• Building Automation Expertise
• Customer Relationship Management
• Problem Solving & Root Cause Analysis
• Project Execution
• Team Collaboration
• Communication & Presentation Skills
• Continuous Improvement Mindset
• Financial Acumen
• Time Management & Prioritization
• Safety Leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Key Responsibilities

Technical Service Delivery

• Perform installation, commissioning, testing, startup, preventive maintenance, corrective maintenance, and troubleshooting activities for Honeywell Building Automation and Security systems.
• Diagnose and resolve complex hardware, software, network, and control system issues while minimizing customer downtime.
• Execute upgrades, retrofits, migrations, and expansion projects in accordance with Honeywell standards and customer requirements.

• Support system integration activities involving BMS, Fire Alarm, CCTV, Access Control, Energy Management, and third-party systems

  Customer Support & Relationship Management

• Serve as the primary technical contact for customers during service interventions.
• Ensure timely response and resolution of service requests in accordance with contractual Service Level Agreements (SLAs).
• Provide technical guidance and operational recommendations to enhance system reliability and efficiency.

• Build strong customer relationships and contribute to long-term customer satisfaction and retention.

  Project Execution

• Lead and execute field service projects from planning through completion.
• Coordinate with project managers, subcontractors, and internal stakeholders to ensure successful project delivery.

• Produce detailed service reports, technical documentation, root cause analyses, and corrective action plans.

  Operational Excellence & Continuous Improvement

• Conduct site audits, health checks, and system performance assessments.
• Identify opportunities for modernization, service agreements, spare parts sales, and lifecycle upgrades.
• Ensure compliance with Honeywell quality standards, cybersecurity requirements, and HSE (Health, Safety & Environment) policies.

• Maintain accurate records of service activities using Honeywell service management tools.

  Technical Leadership

• Provide mentoring and technical coaching to junior engineers and technicians.
• Deliver technical training for customers and internal teams.
• Stay current with emerging technologies, industry trends, and Honeywell product developments.