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SumUp

SMB-focused card payment processing hardware

Merchant Security Expert with Dutch and English

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, BulgariaNo salary listed

About the Job

Requirements

  • Fluency in Dutch and strong written and spoken English skills.
  • Ability to explain technical or sensitive information clearly and calmly.
  • Strong attention to detail and curiosity in identifying suspicious or inconsistent information.
  • Resilience when handling difficult conversations while maintaining patience and empathy.

Responsibilities

  • Support Dutch-speaking merchants with security and fraud-related questions, mainly by phone and email.
  • Investigate suspicious activity and follow up with merchants to resolve concerns quickly.
  • Identify patterns in merchant cases and flag process improvements that improve safety.
  • Work with the engineering team and other departments to resolve complex cases.
  • Help cover different shifts, including evenings and weekends, as part of a global, multilingual team.

Desired Qualifications

  • Experience in customer support or operations is a plus, but is not required; training will be provided.

About the Company

SumUp

SMB-focused card payment processing hardware

SumUp provides card payment solutions for small and medium-sized businesses by selling portable card readers and handling the processing of credit and debit card payments. Its hardware plugs into( or connects to) mobile devices, enabling businesses to accept in-person card payments anywhere. Payments are processed through SumUp’s system with a flat 2.75% fee per in-person transaction, and there are no monthly costs or long-term contracts, making pricing simple and predictable. The company differentiates itself with transparent pricing, no contracts, and a globally available service across markets including the US, UK, Germany, France, and other regions, pairing affordable hardware with straightforward processing. SumUp’s goal is to help SMBs grow by giving them a secure, easy-to-use, and affordable way to take card payments anywhere.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$4.1B
Headquarters
London, United Kingdom
Founded
2012

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