Technical Service Writer

We are looking for a talented Technical Service Writer to join our Master Rebuild Centre team in Johannesburg, South Africa.

In this role, you will make an impact in the following ways:

• Diagnosing and resolving highly complex engine issuesthrough advanced troubleshooting and root cause analysis, helping maximize equipment reliability and customer uptime.
• Leading by example in the workshop by maintaining high standards of productivity, quality, safety, and professionalism while working independently on complex technical challenges.
• Coaching and developing less experienced techniciansthrough technical guidance, knowledge sharing, and hands-on support, strengthening the team's overall capability and future talent pipeline.
• Performing detailed engine inspections and failure analysis to identify issues early raise SR’s and reduce report downtime.
• Delivering exceptional customer support by proactively communicating effectively with stakeholders and ensuring a positive customer experience throughout the analysis process.
• Managing warranty or premature failure teardowns, confirming warranty coverage, and ensuring teardowns are executed according to Cummins Standards.
• Ensuring quality and compliance standards are met by completing accurate condition and failure reports and adhering to all HSE protocol.
• Driving continuous improvement contributing to Toolbox Talks and helping the team achieve business objectives.

Education/ Experience

• Qualified Diesel Mechanic/Fitter with a minimum of N6
• Matric Certificate with Grade C or better in Mathematics, English and Science
• At least 5 years' experience working on Heavy Duty or High Horsepower Cummins Diesel Engines
• Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred).
• Certificate of secondary education or Vocational Diploma equivalent/ Trade Certificate or equivalent experience (Preferred).
• Locally valid driving permit (Preferred).
• Experience: Expert level knowledge of and/or experience with engine products.
• Experience providing technical advice and coaching to more junior technicians.
• Experience in dual trade or multiple market segments (preferred).
• This position may require licensing for compliance with export controls or sanctions regulations.

To be successful in this role you will need the following:

• Strong technical and analytical skills to perform engine and component failure analysis, lead teardowns, interpret findings, and compile detailed failure and condition reports.
• Effective collaboration and communication abilities to work closely with sites, customers, engineering suppliers, the Technical Support Team, and Service Advisors to gather data, resolve issues, and support investigations.
• A proactive and adaptable mindset with strong problem-solving skills, nimble learning capabilities, and the ability to work independently under pressure while managing multiple priorities.
• Mechanical expertise and technology proficiency with knowledge of Cummins products, QSOL, SR systems, and industry best practices, while consistently promoting safety excellence and championing a Zero Harm safety culture.