Lead – Program Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position works on site based in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Supply Chain Team has an exciting career opportunity for a full time Lead, Program Management reporting to the Project Manager 

Position Summary / Job Purpose:

We are seeking a high-impact SRM Lead to support the rollout and execution of our Supplier Relationship Management (SRM) program across key strategic suppliers. 

This role will partner with senior stakeholders and executive leadership to drive supplier performance, value creation, and strategic collaboration across a multi-billion-dollar supply base. 

Essential Duties and Responsibilities:

1. Strategic Supplier Management 

• Manage relationships with top-tier strategic suppliers (e.g., global technology partners with $10M+ spend) 

• Serve as a primary point of contact between suppliers and internal stakeholders 

• Build and maintain strong, trust-based supplier partnerships 

2. QBR & Governance Execution 

• Lead Quarterly Business Reviews (QBRs): 

• Develop executive-ready materials and insights 

• Align internal stakeholders ahead of meetings 

• Track outcomes and follow-ups 

• Ensure adherence to SRM governance frameworks and cadence 

3. Value Creation & Performance Management 

• Identify and drive value creation opportunities, including: 

• Cost savings and cost avoidance 

• Process improvements 

• Innovation initiatives 

• Implement and manage supplier performance scorecards 

• Monitor and address supplier risks and performance gaps 

4. Cross-Functional Leadership 

• Partner with Procurement, IT, Finance, Legal, and Operations 

• Drive alignment across stakeholders to ensure consistent supplier strategy 

• Support executive-level discussions and decision-making 

5. Program Development & Expansion 

• Support expansion of SRM across additional categories 

• Contribute to continuous improvement of SRM frameworks, tools, and templates 

• Help scale the program into a best-in-class capability 

Education and Academic Background

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Engineering, or a related field required; Master’s degree (MBA or equivalent) preferred. Relevant certifications such as CPSM (Certified Professional in Supply Management), CSCP (Certified Supply Chain Professional), or PMP (Project Management Professional) are a plus.

Desired Experience

• 5–7+ years in:

• Supplier Management / Vendor Management

• Procurement / Strategic Sourcing

• Consulting or Program Management in complex environments

• Experience managing large, strategic vendor relationships($5M+ spend)

Preferred Qualifications

• Experience in ERP environments (Oracle, Supplier Portal, Apex, etc.) 

• Familiarity with supplier segmentation models (e.g., Kraljic) 

• Experience with QBRs and supplier governance frameworks 

Knowledge and Skills

• Ability to effectively present information and communicate with all levels of Management

• Excellent interpersonal skills

• Experience working in cross-functional, matrixed organizations

• Ability to manage time effectively and efficiently

• Ability to solve problems and deal with complex variables where limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to work in a fast-paced environment with multiple projects and priorities. 

• Advanced knowledge of Microsoft Office products, specifically Excel.  

• Ability to write reports, business correspondence, and procedure manuals / SOPs 

• Ability to effectively present information and respond to questions from suppliers and all levels of staff and management, both shipboard and shoreside.  

• Physical requirements and Work Environment