Full-Time

Principal Cloud Infrastructure & Platform Engineer

Updated on 12/4/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$171.7k - $353.5kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Fully remote for candidates outside the 50-mile radius of San Ramon; hybrid for those within the radius, requiring 3 days a week in-office.

Category
DevOps & Infrastructure
Site Reliability Engineering
Cloud Engineering
DevOps Engineering
Required Skills
Kubernetes
OpenShift
AWS
Go
Terraform
Linux/Unix
Google Cloud Platform
Requirements
  • Education: bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
  • Experience: 10+ years in IT, with extensive experience in cloud engineering, automation, and containerization. Expertise in multi-cloud platforms (AWS, GCP, OpenStack) and container environments (Kubernetes, OpenShift, Rancher, GCP Anthos). Expertise in software development, with proven success in cloud-native applications and automation tooling.
  • Technical Skills: Proficient in Linux (e.g., Ubuntu), infrastructure-as-code (Terraform, Go). Strong understanding of cloud-native architectures, networking, and SRE principles. Proficiency with CI/CD practices, version control systems, and software development lifecycle methodologies.
  • Certifications: Relevant cloud and Kubernetes certifications preferred.
Responsibilities
  • Cloud Solution Engineering: Design and deploy robust cloud infrastructure and container solutions using OpenStack, GCP, AWS, Kubernetes, Rancher and/or OpenShift, focusing on reliability, scalability, and performance.
  • Automation Framework Development: Lead the creation of an automation framework to streamline IaaS provisioning and configuration across multi-cloud environments, enabling efficient scaling and operational consistency.
  • Cross-Functional Collaboration: Partner with internal and external teams to convert infrastructure architectures into automated, scalable solutions and standardize deployment models for quick scalability and self-service capabilities.
  • Reliability and SRE Integration: Implement observability, monitoring, and SRE principles (e.g., error budgets, proactive incident management) to enhance system reliability and performance.
  • Cost Optimization: Apply FinOps practices to monitor and optimize cloud resource usage, ensuring cost-effective operation across all environments.
  • Technical Leadership and Mentorship: Lead and mentor engineering teams, fostering best practices in cloud engineering, SRE, and automation.
  • Security and Compliance: Drive the implementation of security best practices within cloud infrastructure by developing secure design patterns and ensuring alignment with industry standards and regulatory requirements. Continuously assess and enhance security frameworks to uphold data integrity, maintain compliance, and mitigate risks across all environments.
  • Disaster Recovery and Business Continuity: Design and maintain disaster recovery and business continuity strategies reinforcing system resilience and high availability. Proactively identify potential vulnerabilities and lead initiatives to ensure systems are prepared for rapid recovery, minimizing impact from disruptions.
  • Performance Monitoring and Optimization: Lead strategy toward continuous monitoring and performance tuning of cloud systems to enhance efficiency and reliability. Utilize data-driven insights to identify optimization opportunities, address performance bottlenecks, and ensure cloud resources meet evolving business demands.

Five9 provides cloud-based contact center solutions for businesses of all sizes, from small enterprises to large corporations. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which help companies manage both inbound and outbound communications effectively. The company operates on a subscription model, allowing clients to pay monthly or annually for access to its software without long-term contracts, making it a flexible option for businesses. Five9 differentiates itself from competitors by offering a comprehensive suite of tools and a strong emphasis on security and data protection. The goal of Five9 is to enhance customer interactions and streamline call center operations, ultimately improving customer service across various industries.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

18%

1 year growth

29%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with companies like PerfectServe enhance Five9's healthcare sector presence.
  • Five9's AI Agents redefine hyper-personalized self-service customer experiences.
  • Recognition as a leader in Gartner's Magic Quadrant boosts Five9's market credibility.

What critics are saying

  • Emerging AI-driven competitors like Google and Amazon threaten Five9's market share.
  • Rapid AI advancements may require Five9 to increase R&D investments.

What makes Five9 unique

  • Five9 offers a comprehensive suite of cloud-based contact center solutions.
  • The company emphasizes security and data protection in its offerings.
  • Five9's subscription model provides flexibility with no long-term contracts.

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