Full-Time

Principal Cloud Infrastructure & Platform Engineer

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$171.7k - $353.5kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Hybrid for candidates within 50 miles of San Ramon; fully remote for those outside this radius.

Category
DevOps & Infrastructure
Cloud Engineering
Required Skills
Kubernetes
OpenShift
AWS
Go
Terraform
Linux/Unix
Google Cloud Platform
Requirements
  • Education: bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
  • Experience: 10+ years in IT, with extensive experience in cloud engineering, automation, and containerization. Expertise in multi-cloud platforms (AWS, GCP, OpenStack) and container environments (Kubernetes, OpenShift, Rancher, GCP Anthos). Expertise in software development, with proven success in cloud-native applications and automation tooling.
  • Technical Skills: Proficient in Linux (e.g., Ubuntu), infrastructure-as-code (Terraform, Go). Strong understanding of cloud-native architectures, networking, and SRE principles. Proficiency with CI/CD practices, version control systems, and software development lifecycle methodologies.
  • Certifications: Relevant cloud and Kubernetes certifications preferred.
Responsibilities
  • Cloud Solution Engineering: Design and deploy robust cloud infrastructure and container solutions using OpenStack, GCP, AWS, Kubernetes, Rancher and/or OpenShift, focusing on reliability, scalability, and performance.
  • Automation Framework Development: Lead the creation of an automation framework to streamline IaaS provisioning and configuration across multi-cloud environments, enabling efficient scaling and operational consistency.
  • Cross-Functional Collaboration: Partner with internal and external teams to convert infrastructure architectures into automated, scalable solutions and standardize deployment models for quick scalability and self-service capabilities.
  • Reliability and SRE Integration: Implement observability, monitoring, and SRE principles (e.g., error budgets, proactive incident management) to enhance system reliability and performance.
  • Cost Optimization: Apply FinOps practices to monitor and optimize cloud resource usage, ensuring cost-effective operation across all environments.
  • Technical Leadership and Mentorship: Lead and mentor engineering teams, fostering best practices in cloud engineering, SRE, and automation.
  • Security and Compliance: Drive the implementation of security best practices within cloud infrastructure by developing secure design patterns and ensuring alignment with industry standards and regulatory requirements. Continuously assess and enhance security frameworks to uphold data integrity, maintain compliance, and mitigate risks across all environments.
  • Disaster Recovery and Business Continuity: Design and maintain disaster recovery and business continuity strategies reinforcing system resilience and high availability. Proactively identify potential vulnerabilities and lead initiatives to ensure systems are prepared for rapid recovery, minimizing impact from disruptions.
  • Performance Monitoring and Optimization: Lead strategy toward continuous monitoring and performance tuning of cloud systems to enhance efficiency and reliability. Utilize data-driven insights to identify optimization opportunities, address performance bottlenecks, and ensure cloud resources meet evolving business demands.

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection across its global infrastructure.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

15%

1 year growth

29%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Microsoft Teams enhances Five9's position in unified communications.
  • Winning the 2024 Aragon Research Innovation Award boosts Five9's AI-driven solutions reputation.
  • Partnership with PerfectServe opens new revenue streams in the healthcare sector.

What critics are saying

  • Class action lawsuits could impact Five9's financial stability and reputation.
  • Increased competition from emerging providers may erode Five9's market share.
  • Economic downturns could reduce IT budgets, affecting Five9's subscription revenue.

What makes Five9 unique

  • Five9 offers advanced call routing and predictive dialing for efficient communication management.
  • The company provides a subscription-based model with no long-term contracts for flexibility.
  • Five9's global presence includes a significant footprint in Southeast Asia.

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