Technical Account Manager
Posted on 4/1/2023

1,001-5,000 employees

Sales engagement platform
Company Overview
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
Seattle, WA, USA
Experience Level
Desired Skills
Operating Systems
Sales & Account Management
Software Engineering
  • You are a problem solver and a forward thinker, you anticipate issues and optimize solutions, you are a relationship manager and a strong customer advocate
  • 5-8+ years of relevant technical support experience
  • Experience in working with dedicated customer accounts and communicating with key stakeholders
  • Background in partnering with Customer Experience teams to develop business strategies for enterprise customers
  • Ability to take action quickly under pressure to address large scale issues, customer impacting events, and handling incident response
  • Experience supporting SaaS products highly preferred
  • Experience as a senior technical resource or technical lead role preferred
  • Proficiency in the following:
  • CRM products (Salesforce and Dynamics preferred)
  • SSO
  • All layers of TCP/IP
  • VOIP systems (programmable voice providers such as Twilio preferred)
  • Basic understanding of Sales engagement platforms, RESTful APIs, group policy
  • Advanced knowledge of the latest Windows OS and Mac OS client
  • Understanding of multi-product SaaS tech stacks, particularly in a Sales Operations/Sales Development environment preferred
  • Server Operating Systems or experience as a Network or Systems Admin preferred
  • Act as a trusted technical advisor for Outreach enterprise customers
  • Identify and troubleshoot to achieve a resolution and/or workaround for complex issues by identifying and using resources available from multiple sources
  • Partner with the Account teams to represent Outreach in customer business reviews and regular meetings
  • Monitor platform performance for the customer and identify vulnerabilities or opportunities to streamline and communicate your recommendations
  • Identify areas to improve the customer's support experience