Full-Time
Receptionist
Updated on 9/3/2026
PDS Health
Integrated healthcare support company
Compensation Overview
$17 - $24/hr
San Marcos, CA, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or general education degree (GED).
- Knowledge of office practices, technology applications, and patient insurance.
- Computer proficiency and knowledge of operational processes.
- Ability to work independently and as part of a team.
- Ability to manage tasks and time effectively without compromising work quality.
- Ability to maintain strict confidentiality of patient records.
- Ability to work in a fast-paced environment.
- Excellent interpersonal, oral, and written communication skills.
- Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
- Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during visits.
- Schedule appointments to support smooth, productive days for healthcare providers.
- Interact and communicate with patients and guests in the reception area during wait times.
- Answer telephones promptly and handle calls efficiently and thoroughly.
- Complete all tasks on the front-office checklist daily.
- Post payments to patient accounts in accordance with company policies.
- Serve as the subject matter expert in the practice-management system for patient registration and electronic check-in, ensuring account information is accurate and current for each visit.
- Check patients in efficiently, obtain necessary consents, notify the back office of arrivals, and present pertinent patient information to the back-office team.
- Confirm patient appointments according to office policies or at least two days in advance.
- Return and resolve patient messages received from the Contact Center in a timely manner.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics.
- Make decisions consistent with the PDS Brand framework and support stewardship of the PDS Brand.
- Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Experience with patient insurance and office technology applications.
- Ability to act as a patient advocate through flexibility, adaptability, empathy, passion, and ethical conduct.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Process-focused and organized approach, including data-driven decision-making and attention to detail.
- Financial acumen, including understanding profit drivers, using metrics, developing financial understanding among team members and clinicians, and understanding local market drivers and competition.
- Influencing skills, including active listening and observing behavior and creating a constructive need for change.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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