Single Carrier Landside Operations Specialist
About the job
- A bachelor's degree is required.
- Must be able to speak and write Spanish and English.
- A minimum of 3–5 years of experience in customer service, business process outsourcing, or the shipping industry for voice or non-voice operations is required; experience in a shipping landside process is preferred.
- Must be willing to work onsite in Pasig City on a full mid-shift schedule.
- Proficiency with Microsoft Office tools and SAP BI applications/tools is required, along with the ability to operate other relevant programs or systems.
- Coordinate end-to-end container dispatch operations across truck, rail, and barge networks to ensure timely execution and service delivery.
- Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
- Monitor shipment and container movements, proactively identify risks, and drive timely corrective actions.
- Ensure customer service commitments are achieved through effective planning, communication, and exception management.
- Address customer inquiries, manage expectations, and contribute to positive Net Promoter Score outcomes.
- Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
- Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
- Foster stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.
- Experience in a shipping landside process.
About the company
Maersk is an integrated logistics provider that connects and simplifies customers’ supply chains through global shipping and end-to-end logistics services. Its offerings span ocean freight, inland transportation, warehousing, and supply chain management, all coordinated with digital tools that give customers visibility and control over shipments. Unlike traditional shipping lines, Maersk positions itself as a comprehensive logistics partner that integrates multiple modes of transport and services to create seamless, transparent supply chains. The company pursues a global reach—operating in 130 countries with more than 100,000 employees—to serve businesses of all sizes. Its goal is to make global trade smoother by delivering end-to-end logistics solutions that unify what moves by sea, land, and in between.
Company Size
10,001+
Company Stage
IPO
Headquarters
Copenhagen, Denmark
Founded
1904
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Simplify's Take
What believers are saying
- Maersk raised 2026 EBIT guidance to USD 4.5-6.5 billion in August 2026.
- Second-quarter 2026 revenue reached USD 15.8 billion, driven by Far East demand and higher spot rates.
- Altana, PUMA, and new Germany warehousing deals deepen sticky logistics revenue beyond Ocean shipping.
What critics are saying
- Maersk cut 1,000 corporate jobs in February 2026, signaling persistent overhead pressure.
- Strait of Hormuz disruptions forced emergency freight surcharges across Gulf lanes in March 2026.
- Ocean remains exposed to overcapacity; a 2027 rate reset crushes margins and cash generation.
What makes Maersk unique
- Gemini Cooperation topped 90% schedule performance across East-West routes in 2026.
- Maersk integrates ocean, terminals, warehousing, and customs software into one customer workflow.
- Its 130-country footprint gives shippers single-provider control from factory gate to last mile.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Employee Assistance Program
- Paid Vacation
- Flexible Work Hours